Club Lounge Concierge
3 weeks ago
We are seeking a highly skilled and experienced Club Lounge Concierge to join our team at Langham Hotels International Limited. As a Club Lounge Concierge, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Deliver exceptional service to guests, including serving food and beverages, and ensuring their needs are met.
- Complete opening and closing side work, including stocking plates, silverware, and filling coffee grinders.
- Retrieve fresh fruit displays, pastry displays, coffee, juices, and other items from kitchen areas and deliver to the Club Lounge.
- Retrieve and/or put away dishes and silver from room service areas and restock kitchen, clean area, and move tables and chairs as required.
- Organize and display breakfast by setting up food displays and drinks.
- Display bar, set up bottles, cut condiments, retrieve ice forms from room service to replenish bar.
- Monitor the inventory and presentable condition of all glasses, dishes, and silver to ensure they meet Club standards.
- Answer all telephone calls within three rings.
- Greet guests in a friendly and courteous manner.
- Buss tables and maintain an overall clean Club Lounge.
- Must be able to pull and push a minimum of 80 pounds.
- Must be able to lift and carry a minimum of 30 pounds.
- Standing for 90% of work shift is required.
- Activities include standing, reaching, bending, pushing, pulling, handling, lifting, carrying.
- Must have basic knowledge of food and beverages preparation.
- Able to anticipate guest's needs.
- Efficiency and attention to detail, maintaining a keen sense of urgency at all times.
- Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
- Must be self-directed, motivated, and demonstrate exceptional customer service and interpersonal skills at all times.
Part-time
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