Community Ambassador
1 month ago
The Gathering Spot is seeking a highly skilled and customer-focused Community Concierge to join our team. As a key member of our Community Concierge team, you will be responsible for providing exceptional service to our members and guests, ensuring a seamless and enjoyable experience at our club.
Key Responsibilities- Check-in members and accompany guests, ensuring a warm and welcoming experience.
- Assist in the new member onboarding process, entering new members into our systems and providing a comprehensive introduction to our club.
- Help members navigate the day-to-day use of our club, including conference room reservations and booking inquiries.
- Monitor and respond to emails from members and potential members, providing timely and accurate information.
- Give tours of the club to prospective members, showcasing our amenities and services.
- Troubleshoot app, conference room, and event usage errors, ensuring our systems are running smoothly.
- Complete membership call lists to promote club events and promotions, keeping our members informed and engaged.
- Construct and manage mass emails, keeping our members up-to-date on important information.
- Troubleshoot A/V issues for members and guests, ensuring a seamless experience.
- Oversee the aesthetics and upkeep of the club, maintaining a clean and welcoming environment.
- Discuss the club according to our brand standards, ensuring a consistent and high-quality experience.
- Curate digital marketing and signage content, highlighting entertainment options throughout the club.
- Reach out to members to gauge feedback on their experience and satisfaction, ensuring we meet their needs and expectations.
- Develop and maintain relationships to fulfill the needs of members, guests, or employees.
- Sort and distribute communications and incoming mail, ensuring timely and accurate delivery.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite or related software.
- Strong problem-solving and critical thinking skills.
- Excellent organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
- A positive attitude with the ability to remain flexible and patient.
- At least two years of hotel guest services experience.
The Gathering Spot is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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