Lead Systems Engineer with Azure Expertise

1 week ago


Brentwood, Tennessee, United States Ardent Corporate Full time
Overview

Ardent Health Services (AHS) is a prominent national healthcare services organization based in Nashville, TN, operating nearly 200 care facilities through its subsidiaries. These include hospitals and multispecialty physician practices across six states, with a workforce of 23,000 employees and 1,700 employed physicians. Our commitment to understanding the unique needs of each community we serve is a cornerstone of our operations.

We are seeking a Senior Systems Engineer with a focus on Azure to become a vital member of our Core Infrastructure Services team. This role is fully remote, allowing for flexibility in your work environment.

POSITION SUMMARY

The Senior Systems Engineer will collaborate with a skilled team of Systems Engineers dedicated to securing, maintaining, and monitoring the health of our enterprise server environment. Responsibilities include conducting utilization studies, establishing fault notification processes, and analyzing data to identify trends, all aimed at creating automated solutions to minimize application downtime. This role also involves providing second and third-level end-user support and mentoring junior Operations team members.

Key Responsibilities
  • Deliver senior-level support for Azure Services within a Hybrid Environment.
  • Provide mid-level support for Microsoft Windows Servers and associated infrastructure services.
  • Assist in the deployment of new technologies, ensuring all procedural documentation is accurate and that knowledge transfer from the engineering team is completed prior to production implementation.
  • Contribute to enterprise-level strategic projects, adhering to milestone deadlines and fulfilling project action items.
  • Manage data within corporate change, problem management, and request systems; oversee the assignment and completion of documented efforts; escalate issues to management as necessary.
  • Install various software types, including operating systems and applications, across diverse hardware platforms, including system updates, patches, and configuration changes.
  • Analyze monitoring data to identify trends and develop proactive solutions to prevent recurring issues.
  • Serve as level 2 support for core infrastructure services utilizing the incident management ticketing system, collaborating closely with IT&S teams to resolve internal customer issues.
Qualifications

Education & Experience

  • Bachelor's Degree in an IT-related field or equivalent combination of education and experience.
  • 4+ years of professional experience in information technology.
  • Experience with PowerShell is preferred.
  • Prior experience in the healthcare sector is advantageous.

Knowledge, Skills & Abilities

  • Mid-level expertise in Microsoft Windows Server (2016, 2019, & 2022).
  • Mid-level understanding of core infrastructure services (DNS, DHCP, IIS, Group Policies, File Services, etc.).
  • Subject Matter Expert level knowledge of Azure, including Microsoft 365 services and the integration of cloud and on-premises solutions.
  • Familiarity with highly available network solutions across multiple data centers.
  • Strong problem-solving skills for troubleshooting complex issues.
  • Knowledge of relevant data privacy practices and laws (HIPAA) is preferred.


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