DBA Operation L1/L2 Manager
6 days ago
We are seeking a highly skilled and detail-oriented DBA Operation L1/L2 Manager to join our team at Broadridge. As the DBA Operation L1/L2 Manager, you will be responsible for planning, organizing, and directing the day-to-day activities of our database systems.
Key Responsibilities- Lead a team of around 10-15 DBA Operator L1/L2 professionals globally, providing guidance, training, and support.
- Perform routine database administration tasks, including installation, configuration, migration, patches, and upgrades of database systems.
- Define and communicate key performance indicators (KPIs) for the team, ensuring alignment with department and company goals.
- Monitor and track team performance against set KPIs, identifying areas of improvement and implementing necessary actions.
- Ensure compliance with service level agreements (SLAs) for incident response, problem resolution, and service request fulfillment.
- Develop and maintain team documentation, including standard operating procedures (SOPs), guidelines, and knowledge base articles.
- Collaborate with other managers and stakeholders to prioritize and allocate resources for database projects and initiatives.
- Provide regular reports and updates to upper management regarding database performance, incidents, and projects.
- Continuously evaluate and improve the team's processes and workflows to optimize efficiency and effectiveness.
- Lead regular team meetings and training sessions to ensure ongoing development and knowledge sharing.
- Bachelor's or equivalent degree in computer science, engineering, information technology, or a related field.
- Proven 5+ years' work experience as a SQL Server DBA or similar role, with expertise in database administration for large-scale systems.
- Familiarity with cloud platforms (AWS, Azure, Google Cloud) and their RDBMS databases.
- Minimum of 3+ years of experience in Windows, Unix or Linux.
- Minimum 3 years of experience leading a team of DBA professionals.
- Strong knowledge of database monitoring and management tools.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and collaboration abilities to work effectively with cross-functional teams.
- Ability to work in a fast-paced environment and handle multiple priorities simultaneously.
- Evidence of ongoing professional development and commitment to staying updated with industry advancements.
- Responsible for performance management, staff development, and decisions regarding staffing and hiring.
- Oversee the delivery of database service activities.
- Experience and knowledge of monitoring and monitoring tools e.g., SCOM, Datadog.
- Experience with issue, change control tracking software's e.g., Remedy-ITSM, JIRA.
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