Guest Services Specialist, Dining Experience

1 month ago

Waldorf, Maryland, United States Hampton Inn Waldorf Full time
Join Our Team at Hampton Inn Waldorf

At Hampton Inn Waldorf, we specialize in delivering exceptional guest experiences through our commitment to operational excellence. Our founder, a seasoned leader in the hospitality industry, established our firm with a clear mission: to empower individuals and families to build generational wealth through strategic real estate investments. Today, we manage a multi-million dollar portfolio primarily focused on the hospitality industry, dedicated to maximizing profitability and asset value while delivering exceptional guest experiences.

Your Role With Us:

As a Guest Services Specialist focused on Dining Experience, you will be a key player in both the preparation and service of food and beverages at our property. You will be responsible for both the preparation of food and beverage menu items and the delivery of attentive, personalized service. Your ability to anticipate and fulfill guest needs, combined with your attention to detail and commitment to hospitality, will ensure that each guest's dining experience is memorable and enjoyable.

Key Responsibilities:
  • Food Preparation: Prepare ingredients, including portioning, chopping, and storing food. Ensure all dishes are cooked and presented according to the property's F&B brand standards.
  • Service Excellence: Set up the dining area, serve food and beverages to guests, and maintain the highest standards of presentation and service. Regularly engage with guests to anticipate their needs, offering assistance and ensuring a seamless dining experience.
  • Cleanliness & Maintenance: Perform general cleaning and maintenance of food and beverage prep areas and equipment to ensure a pristine environment. Keep the dining area organized and inviting, consistently upholding the property's brand and hospitality standards.
  • Guest Interaction: Proactively check in with guests during their dining experience to anticipate needs and offer personalized recommendations based on preferences and dietary requirements.
  • Feedback & Improvement: Gather and utilize guest feedback to continually enhance the dining experience. Use insights to suggest improvements and personalize future interactions.
  • Training & Development: Engage in training sessions focused on enhancing guest service, culinary skills, and emergency procedures. Ensure all necessary certifications are current and that all practices meet health and safety standards.
What We're Looking For:
  • Multi-Faceted Hospitality Expertise: Experience in both food preparation and guest service, with a passion for delivering high-quality, memorable dining experiences.
  • Flexibility: A versatile team member who can seamlessly switch between back-of-house and front-of-house roles to ensure a smooth and enjoyable guest experience.
  • Proactive Attitude: A service-oriented individual who anticipates guest needs and delivers exceptional hospitality with enthusiasm.
  • Team Player: Someone who communicates effectively with colleagues and contributes positively to a supportive and collaborative work environment.
Why You'll Love Working With Us:
  • Competitive Salary: We offer a competitive salary that reflects your skills, experience, and contributions to our success.
  • Discounted Hotel Rates: Enjoy discounted rates at our partner hotel brands, making personal travel more affordable and enjoyable.
  • PTO and Holiday Benefits: Full-time employees enjoy 1 week of paid time off, plus a floating holiday if they work on any of our 8 core holidays. Part-time employees receive 1.5x their hourly rate for holiday pay, ensuring everyone is rewarded for their dedication during the holidays.

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