Guest Experience Leader

4 weeks ago


Waldorf, Maryland, United States McDonald's Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Experience Lead to join our team at McDonald's. As a Guest Experience Lead, you will be responsible for creating a positive and welcoming experience for our customers, ensuring that they receive exceptional service and have a memorable dining experience.

Key Responsibilities
  • Greet customers and communicate with them while ordering
  • Offer assistance to customers with using the ordering kiosks
  • Provide support to customers who need extra help
  • Check with customers after they have received their food to ensure they are satisfied and if they need anything else
  • Ensure kids receive a kid treat
  • Handle any customer concerns
  • Communicate with the restaurant team to provide feedback and recommendations
Requirements

We are looking for a team player who is able to work in a fast-paced environment and provide exceptional customer service. The ideal candidate will have a positive attitude, be willing to learn and grow, and have the ability to excel in a team environment.

We offer a competitive pay rate, great benefits, and opportunities for growth and development. If you are a motivated and customer-focused individual who is looking for a rewarding career, we encourage you to apply.

What We Offer
  • Competitive pay rate
  • Great benefits, including medical, dental, and vision coverage
  • 401k with matching contributions
  • Paid time off equal to 2% of gross earnings
  • Unpaid Leaves of Absence
  • Education through Archways to Opportunity, including opportunities to earn a High School degree, college tuition assistance, and English classes as a second language
  • Discount programs
  • Free meals/meal discounts

We are an equal opportunities employer and welcome applications from all qualified candidates. If you need assistance completing any forms or to otherwise participate in the application process, please contact us.



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