Server - Maryland

Job Summary:

A TGI Fridays Server is a key member of our team, responsible for delivering exceptional customer experiences and ensuring that every guest feels welcome and valued.

Key Responsibilities:

• Greet guests with a genuine smile and build rapport to ensure an enjoyable dining experience.
• Look for visual and verbal cues to identify the experience the guest wants and customize the service to meet those expectations.
• Promptly and accurately take food and beverage requests from guests.
• Ensure expedient service of food and beverages to the guest.
• Frequently check up on guests and use visual cues to provide silent service as appropriate.
• Learn TGI Fridays menu and beverages, expertly recommend and upsell on items.
• ID all guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Follow all Fridays Service Style Standards.
• Accurately ring all orders into the POS system while simultaneously interacting with guests when applicable.
• Practice conversational ordering by mentioning current promotional features.

Measures of Success:

• Guest experience
• Exercising standards of Responsible Service of Alcohol
• Consistently fulfill the Key Responsibilities and Accountabilities above
• Service Strength Code rating meets/exceeds company standards
• Guest satisfaction scores
• Meeting all key metrics outlined on the myPerformance scorecard

Qualification Requirements:

• Must be able to deliver plates and food and clear tables
• Must be able to lift up to 30 lbs.
• Must be able to hear well amongst loud background noise
• Must be dressed neatly and well groomed in company approved uniform at all times
• Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately
• Must be able to calmly respond to angry guests and notify a Manager
• Must be able to read and write notes to hearing impaired guests
• Must be able to read menus to sight-impaired guests
• Must be able to verbalize menu items clearly to guests while taking their orders or responding to their request
• Must be able to read and write
• Must be able to stand and walk during entire shift
• Must be able to reach, bend, stoop and wipe counters/tables

Compensation:

Base Wage Minimum/Maximum Montgomery County: $17.15

Base Wage Minimum/Maximum remainder of Maryland State: $15.00

Disclaimer:

The content within this document represents the role of a TGI Fridays Inc. employee. Franchises may include different or additional requirements. Please verify actual requirements during the interview.