Customer Service Specialist

7 days ago


Fremont, California, United States PHIHONG USA Full time
About the Role

We are seeking a highly organized and detail-oriented Inside Sales Coordinator to join our team at PHIHONG USA. In this role, you will be responsible for processing customer purchase orders, confirming delivery dates, and attending weekly meetings with customers as needed.

You will work closely with the Sales team to ensure timely responses to customer inquiries on inventory, shipment status, product specifications, and logistics. Additionally, you will collaborate with stakeholders from various departments to fulfill shipping targets and work with freight forwarders and customs brokers to monitor incoming hub shipments.

With a focus on providing exceptional customer service, you will prepare estimated monthly shipping/sales reports for management and work with the Sales team to review product demand and future trends.

To be successful in this position, you should have a strong understanding of sales operations, excellent communication skills, and the ability to prioritize and multitask in a fast-paced environment.



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