Customer Service Specialist

5 days ago


Fremont, California, United States InGenesis Full time

Job Overview

InGenesis is seeking a talented Customer Service Specialist to work in a fast-paced medical setting. As a key member of our team, you will provide exceptional customer service to patients and support the front desk operations.

Key Responsibilities

  • Provide administrative support to the front desk team, including answering phone calls, responding to emails, and managing patient records.
  • Assist with scheduling appointments, coordinating lab results, and verifying patient information.
  • Work closely with providers to resolve late patient arrival issues and reschedule appointments whenever possible.
  • Create weekly staff schedules for approval by the supervisor.
  • Perform other duties as assigned by the supervisor.

Requirements

  • High School Diploma or equivalent required.
  • Minimum of six months customer service experience in a medical office setting or similar office experience.
  • Foreign language skills required, Mandarin or Cantonese speaking preferred.
  • Proficiency in Microsoft Office products, including Excel, Word, Outlook, and the Internet.

Benefits

InGenesis offers a competitive salary range of $45,000 - $60,000 per year, depending on experience, as well as opportunities for career growth and professional development.



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