Customer Support Specialist
1 month ago
At PSR Associates, we are seeking a highly skilled Customer Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and internal teams.
Key Responsibilities:- Provide Tier 2 support for medium to high difficulty technical issues, including troubleshooting and resolving complex problems.
- Install, configure, and provide user support for audio-visual equipment, including projection systems, LCD TV systems, and video conferencing equipment.
- Assist the Workstation Support Supervisor with troubleshooting computer systems and related software, and provide technical assistance and routine maintenance of specialized software applications.
- Provide support for other IT-related hardware devices, such as networked printers and USB-attached peripherals.
- Participate in and coordinate projects, share information, and receive feedback from other client staff as appropriate.
- Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
- Advanced knowledge of Microsoft products, including operating systems, Office suite, and Outlook in a networked environment.
- Knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments.
- Skilled at installing and providing technical support for audio-visual equipment in a professional environment.
- Ability to perform advanced troubleshooting on various manufacturers of computers, peripherals, and audio-visual equipment.
- Experience with iPhone and Android smartphones.
- Knowledge of computer training facilities and the ability to maintain them.
- Ability to work independently and as part of a team.
At PSR Associates, we offer a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates.
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