Commercial Performance Support Specialist

4 days ago


FL United States Paul Davis Restoration, Inc. Full time
Job Title: Commercial Performance Support Specialist

We are seeking a highly skilled Commercial Performance Support Specialist to join our team at Paul Davis Restoration, Inc. This role is responsible for overseeing and assisting our offices with working commercial jobs and communicating with our customers.

Key Responsibilities:
  • Receive jobs from national customers and assign to local Paul Davis office based on location and job requirements.
  • Build relationships with national customers and ensure that office is meeting requirements of service level agreement.
  • Communicate initial job information and reporting to customer based on site inspection.
  • Assist offices with the creation of preliminary reports, rough order of magnitude estimates, and timelines on all jobs.
  • Locate additional resources or expertise within Paul Davis network if job requires.
  • Partner with other internal business functions to facilitate successful commercial job process.
  • Work with offices to provide daily updates to customers on the progress of jobs.
  • Manage the progress of jobs through the job management system.
  • Provide assistance with cost estimating on the job.
  • Communicate with offices regularly to confirm the job is progressing based on the timeline.
  • Review estimates submitted by offices to confirm accuracy based on scope and reporting, and that correct pricing is used.
  • Discusses the estimate or bid with the customer focusing on sales and customer service.
  • Provide final estimate to Finance and Administration Coordinator for invoicing.
Requirements:
  • Motivated, confident, and experienced in handling commercial restoration jobs or claims.
  • Strong property damage estimating skills and experience.
  • Advanced operating knowledge of Xactimate.
  • Demonstrated skill in customer service and managing relationships with multiple customers.
  • Proficiency in managing a project or claim load.
  • Highly detail-oriented and organized.
  • Project Management skills.
  • Ability to work under pressure to meet deadlines.
  • Exceptional analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and make decisions.
  • Demonstrated success in driving process improvements.
  • Effective interpersonal skills.
  • Ability to foster teamwork.
  • Ability to follow our Paul Davis Values, Vision, Missions, and 10 Serving Basics.
Preferred Qualifications:
  • A minimum of 10 years of relevant property insurance or restoration industry experience.
Work Environment:

This is a remote position, and the employee will be working from their home office. The employee will be exposed to normal conditions of air conditioning and heat. Most work will be conducted over email, video conferencing, and telephone. Employee must have access to a stable internet connection when working out of office. Employee must use provided VPN technology to securely connect remotely.

Travel:

This position may require up to 30% travel for vendor sites, business visits as well as for team meetings and training.



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