Member Service Representative

8 hours ago


Nashua, New Hampshire, United States Digital FCU Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Service Representative to join our team. As a key member of our branch team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and promoting our products and services.

Key Responsibilities
  • Build strong relationships with members to understand their financial needs and goals
  • Provide personalized service to members, answering questions and addressing concerns
  • Cross-sell and upsell products and services to meet members' needs
  • Process transactions, open new accounts, and assist with end-of-day balancing
  • Work collaboratively with other team members to achieve sales goals and provide excellent service
Requirements
  • High school diploma or equivalent required
  • 1-3 years of related experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales goals
  • Basic computer skills and knowledge of financial products and services
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • The chance to make a real difference in the lives of our members


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