Office Nurse
2 months ago
Position Function and Duties:
Direct Clinical Care:
• Accurately documents patient's chief complaint, medical history, and vital signs and completes pertinent forms within the Electronic Health Record and in accordance with the Best Practice Work Flows
• Prepares/instructs/positions and drapes the patient
• Performs EKGs, PFTs, rapid strep, pregnancy tests and other tests that may be ordered by the physician or provider
• Performs phlebotomy and venipuncture as needed
• Assists in minor surgeries and procedures such as pap smears, suturing, dressing changes, catheterizations, and casting. Practices aseptic and sterile techniques as needed
• Provide patients with educational materials as requested by the provider. Instructs patients about medications, diet, and exercise
• Prepares and administers medication as directed by physician or provider or as indicated in the patient record
• Ensures timely telephone assessments, including triage of appropriate care for patients with appropriate documentation and scheduling
• Orders medications within Hospital policy for refills and prescription processing
Patient Access and Office Coordination:
• Schedules appointments and completes orders for patients for appointments, procedures, tests, and consultations with other providers as requested by the provider.
• Completes and processes HMO referrals, pre-certifications, or pre-approvals as needed
• Answers the telephone, files, and retrieves records as needed
• Ensures efficient patient flow and provides timely assessment of patients presenting at the office
Clinical Support:
• Provides clinical support for all providers and physicians
• Assists providers and physicians with review of reports and clinical studies
• Assists providers and physicians with communication to patients regarding test results, recommendations, and responses to treatment plans
• Prepares the examination room with needed supplies, instruments, and equipment, and maintains room in a clean manner
• Ensures the providers and physicians are on schedule being mindful of emergencies and unexpected interruptions
• Prepares specimens and documentation for processing or transportation to processing facility
• Ensures vaccines are handled and administered in accordance with standards of the NH Immunization Program with provision for reporting of adverse events
Supply, Equipment and Medication Coordination:
• Supervises the maintenance of an inventory of supplies and equipment as required to perform clinical services.
• Ensures that emergency equipment is checked and functional
• Cares, cleans, and sterilizes equipment per instructions or established procedures
• Ensures hazardous materials are stored, handled, and disposed of in accordance with Hospital policies
• Ensures vaccines are stored in accordance with standards of the NH Immunization Program
• Ensures that sample products are stored properly and that they are inspected periodically and removed if outdated
• Keeps drug closets clean and organized while ensuring all medications are current and disposing of expired medications per Hospital policy.
• Orders medical supplies and medications/immunizations as needed and keeps exam rooms and bathrooms stocked.
Organizational Expectations:
• Attendance: Attendance is an essential job function; employee comes to work daily, on time, and completes scheduled shift
• HIPAA: facilitates to maintain patient confidentiality
• Internal communication: contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect
• Interpersonal relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments.
• Safety: Practices workplace safety daily
Employee Engagement:
• Actively participates in all hospital Service Excellence initiatives and trainings
• Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes
• Completes all required annual education on or before the due date
Knowledge Skills and Abilities: Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that they can perform the primary functions of the job, with or without a reasonable accommodation, using some combination of skills and abilities and possess the necessary physical requirements, with or without a reasonable accommodation, to safely perform the essential functions of the job.
• Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers
• Ability to effectively manage considerable mental stress
• Ability to express or exchange ideas by means of the spoken word
• Ability to receive detailed information through oral communication
• Ability to communicate effectively with co-workers and convey information in a clear, concise and accurate manner
• Familiarity with computer and other business machines
Qualifications:
Education: Competition of RN or LPN program Experience: One year office experience preferred
Job License and Certification:
• NH RN or LPN license
• BLS (Basic Life Support) certification required
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