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Human Resources Administrative Assistant

2 months ago

Glendale, Arizona, United States Desert Diamond Casinos and Entertainment Full time

Job Description:

Position Overview:


Under the direct guidance of the Talent Acquisition Manager, this role involves providing support to team members, candidates, and the public concerning various Human Resources administrative functions.

This position entails offering reception services, addressing fundamental inquiries, supplying standard policy and procedural information, and directing matters related to employment, employee benefits, compensation, and employee relations administration.

The role includes reviewing, processing, and managing a diverse array of incoming Human Resources (HR) documentation while ensuring the confidentiality of all sensitive information.


The following list of duties and responsibilities is illustrative of the tasks performed by this position and is not exhaustive.


Key Responsibilities:

  • Assists job applicants by providing information regarding the job search and application process; addresses routine inquiries about job openings and application statuses.
  • Offers general information and responds to routine questions about the application of Human Resources policies and procedures to team members; refers complex queries requiring policy interpretation to specialized HR personnel, as necessary.
  • Provides assistance on employee benefits, enrollment processes, documentation, claims processing, and provider listings; escalates intricate issues needing interpretation to specialized staff.
  • Handles incoming telephone calls, identifies the purpose of calls, and directs them to the appropriate personnel or department, ensuring professional telephone etiquette.
  • Evaluates incoming calls and correspondence; exercises discretion and responds appropriately.
  • Records and delivers messages or forwards calls to voicemail when necessary.
  • Greets visitors, assesses the nature of their business, and notifies the relevant personnel, maintaining a professional and courteous demeanor.
  • Fosters effective communication with team members and upholds a positive and professional work environment.
  • Maintains I-9 documentation.
  • Manages active and terminated employee files, ensuring timely and efficient filing of all documents.
  • Receives and organizes associated paperwork appropriately.
  • Inputs and retrieves alphabetical and numerical data in the prescribed format, utilizing knowledge of various software applications.
  • Creates, maintains, and purges specified files and logs as required; makes individual and/or mass corrections, modifications, and/or updates to files, as appropriate.
  • Extracts and disseminates information according to specified criteria while adhering to established policies, procedures, and regulations; responds to inquiries from client departments and others regarding specific data as requested, and prepares reports as needed.
  • Ensures strict confidentiality of employee records.
  • Contributes to team efforts and achieves related results as required.
  • Performs additional duties as assigned.

Job Requirements:

Minimum Qualifications:

Education and Experience:
A High School Diploma or GED along with 1 year of administrative or secretarial experience. Experience in a Human Resources department is preferred. Candidates must be at least 18 years of age and have no felony, theft, or stealing convictions.

Must successfully pass a pre-employment drug/alcohol screening, background investigation, and obtain and maintain a gaming license, including the following:

Knowledge, Abilities, Skills, and Certifications:

  • Ability to manage multiple tasks and meet deadlines.
  • Familiarity with modern office practices, procedures, and equipment.
  • Understanding of records management and basic accounting procedures.
  • Proficiency in business English, including proper spelling, grammar, punctuation, and basic arithmetic.
  • Ability to communicate, read, and write clearly in basic English.
  • Capability to demonstrate exceptional guest service at all times.
  • Ability to establish and maintain professional relationships with individuals from diverse social and cultural backgrounds and with team members at all levels.
  • Ability to maintain confidentiality.
  • Ability to represent the Human Resources department professionally, fostering respect and confidence in the HR department.
  • Ability to follow instructions provided in verbal or written format.
  • Ability to work independently with minimal supervision.
  • Ability to continually seek improvement in results.
  • Skill in operating business computers and office machines, particularly in a Windows environment, including Word, Excel, Access, and presentation software (such as PowerPoint).

Physical Demands:


While performing the duties of this role, the team member is regularly required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

The team member frequently is required to walk. Occasionally, the team member may need to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

Work Environment:


Work is typically conducted in an office and casino environment with exposure to second-hand smoke and elevated noise levels.

Evening, graveyard, holiday, and/or weekend shifts may be required. Extended hours and irregular shifts may also be necessary.