Patient Support Representative

21 hours ago


Houston, Texas, United States Houston Journal of Health Law & Policy Full time

**Job Summary:** We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative II. This role is responsible for providing exceptional customer service to patients, families, and healthcare providers.

**Responsibilities:

  • Receives and responds to the more difficult customer inquiries and complaints in person, by telephone and/or email.
  • Investigates and researches complaints and participates in negotiating solutions.
  • Conducts proactive customer service activities and may conduct periodic surveys to assess the effectiveness of the program.

**Requirements:

  • High school diploma and 3 years of experience in customer service or a related field.
  • Basic knowledge of grammar, spelling, punctuation, and simple mathematical functions.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with strong problem-solving skills.

**Salary:** Estimated salary: $60,000 - $70,000 per year.



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