Patient Support Representative
21 hours ago
**Job Summary:** We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative II. This role is responsible for providing exceptional customer service to patients, families, and healthcare providers.
**Responsibilities:
- Receives and responds to the more difficult customer inquiries and complaints in person, by telephone and/or email.
- Investigates and researches complaints and participates in negotiating solutions.
- Conducts proactive customer service activities and may conduct periodic surveys to assess the effectiveness of the program.
**Requirements:
- High school diploma and 3 years of experience in customer service or a related field.
- Basic knowledge of grammar, spelling, punctuation, and simple mathematical functions.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with strong problem-solving skills.
**Salary:** Estimated salary: $60,000 - $70,000 per year.
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