Customer Support Representative
11 hours ago
We are seeking a highly skilled and experienced Customer Support Representative to join our team at Rowan Energy Norway. As a key member of our customer service team, you will play a crucial role in providing exceptional support and service to our clients.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via various communication channels
- Provide accurate information and assistance to customers regarding products and services
- Resolve customer issues efficiently, escalating complex cases as necessary
- Maintain detailed records of customer interactions and follow up on outstanding matters
- Manage overdue collections, including contacting customers with outstanding payments and negotiating payment arrangements
- Handle account receivables tasks such as invoicing, payment processing, and monitoring outstanding balances
- Conduct debt collection activities, working with customers to secure payment and resolve outstanding debts
- Identify opportunities for process improvement and contribute to enhancing the overall customer experience
- Adhere to company policies, procedures, and regulatory requirements at all times
Qualifications:
- High school diploma or equivalent; additional education or certification in customer service is a plus
- Proven experience in customer service, call center operations, or related fields
- Strong communication skills and the ability to interact effectively with customers
- Proficiency in using computer systems, CRM software, and office applications
- Excellent problem-solving abilities and attention to detail
- Ability to work efficiently in a fast-paced environment and meet deadlines
- Prior experience in overdue collections, account receivables, or debt collections is preferred
We offer a competitive salary of $55,000 - $65,000 per year, depending on experience, and a range of benefits including flexible work hours, company-sponsored events, paid volunteer days, educational opportunities, and remote work options.
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