Customer Support Representative
3 days ago
At Ezee Fiber, we're dedicated to providing innovative and reliable fiber optic solutions that enhance connectivity and communication. As a Support Representative, you'll be part of our Business Operations Team, assisting with offline support tasks for the Customer Operations and Construction Teams.
About the Role
This is a salary position with competitive pay and opportunities for overtime. The ideal candidate will have a customer-oriented mindset and a passion for delivering high levels of customer satisfaction. You'll work closely with the Construction department to address customer inquiries and schedule follow-up appointments. Your responsibilities will also include fostering a customer-centric approach in all interactions, addressing customer inquiries and issues promptly, and ensuring a high level of customer satisfaction through effective communication.
Experience and Qualifications
Experience in customer support roles, preferably in the telecommunications industry, is required. You should have a high school diploma or equivalent and strong communication and interpersonal skills. Experience with Construction Teams is a plus, as well as basic proficiency in using CRM systems. You'll need to be able to troubleshoot and identify customers' needs, multitask, prioritize, and manage time effectively. Our team works Tuesday Through Saturday 11AM - 8PM.
Benefits and Compensation
This role offers competitive pay ($45,000 - $60,000 per year) with opportunities for overtime. Health, Dental and Vision insurance are provided, along with 401k match and paid time off. We pride ourselves on a collaborative and dynamic work environment where creativity and technical expertise drive our success. Apply today to join our dynamic team
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