Member Services Representative
2 months ago
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring a positive and memorable experience.
Key Responsibilities- Provide superior customer service to members, prospective members, and guests, responding to their needs and concerns in a timely and professional manner.
- Handle all front desk activities, including checking members into the system, new member sign-ups, and facilitating updates to member accounts.
- Assist with maintaining the cleanliness and organization of the club, ensuring a safe and welcoming environment for all.
- Close shifts and create accurate bank deposits, ensuring seamless operations.
- Collaborate with the management team to resolve member issues and concerns, escalating as needed.
- Customer service background or experience in a related field.
- Basic computer proficiency and ability to learn new systems.
- Passion for fitness and health, with a positive and upbeat attitude.
- Excellent communication and interpersonal skills, with the ability to interact with members and colleagues in a professional and respectful manner.
- High School diploma or equivalent required, with a strong work ethic and reliability.
- Continual standing and walking during shifts.
- Continual talking in person or on the phone during shifts.
- Ability to work 3rd shift (overnights) and occasional lifting up to 50 lbs.
Planet Fitness is a franchise of fitness centers, committed to delivering a consistent, affordable, and health-focused experience in a judgement-free environment. Our mission is to improve people's lives by providing a welcoming and supportive community for all.
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