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Member Services Representative

1 month ago

Sandy, United States Planet Fitness - Fitton Clubs Full time
Job Overview

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness - Fitton Clubs. As a key member of our staff, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests, ensuring a Judgement Free member experience.

Key Responsibilities
  • Customer Service/Front Desk Activities:
    • Provide exceptional customer service, making every member feel welcome and comfortable.
    • Answer phone calls in a friendly manner and assist callers with various questions.
    • Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
    • Respond to member questions and concerns in a timely and professional manner.
    • Conduct beverage or merchandise purchases on the point-to-sale system.
    • Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
  • Club Cleanliness and Maintenance:
    • Go above and beyond to keep the front desk area and lobby clean and orderly.
    • Regular facility cleaning and upkeep, including mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
    • Regular cleaning of all exercise equipment and tanning beds.
    • Regular restroom and wet area cleaning and stocking.
Requirements and Qualifications
  • Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
  • Exceptional customer service skills, ability to interact in a positive and professional way with members and co-workers, exceeding member expectations.
  • Prior customer service experience preferred.
  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Upbeat, positive, and professional attitude.
  • Punctuality and reliability are a must.
  • Obtain and maintain CPR/AED Certification within time frames required by the company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
Why Work with Us?
  • Contribute to changing people's lives every day by helping us create a healthier Planet.
  • Work alongside an amazing group of talented, dynamic professionals.
Benefits
  • Medical, Dental, Vision Insurance.
  • PTO Paid Time Off.
  • Free Black Card Membership.
  • 401(K) and Roth Retirement Savings Plans.
  • Healthcare and Dependent Care Flexible Spending Accounts.
  • STD, LTD, Term Life Insurance, and other benefits.