Restaurant Support Associate

2 weeks ago


San Antonio, Texas, United States Hotel Emma Full time

As a vital member of our team, you will assist managers, servers, and culinary staff in delivering exceptional food and beverage experiences to our guests, adhering to the high standards set by Hotel Emma. Your role will involve maintaining cleanliness in dining areas and ensuring that all service equipment is well-stocked and organized. Flexibility in your schedule and possession of a current CA Food Handler Certification are essential for this position.

Key Responsibilities:

  • Perform job duties with meticulous attention to detail.
  • Demonstrate speed and precision in service delivery.
  • Effectively prioritize tasks and maintain organization.
  • Exhibit clear thinking and problem-solving abilities.
  • Remain composed and utilize sound judgment in resolving issues.
  • Follow instructions thoroughly and efficiently.
  • Prepare and set tables according to restaurant standards.
  • Properly dispose of dishes in designated areas.
  • Clear tables of dirty plates while guests are still seated.
  • Serve beverages in a timely manner.
  • Restock bussing stations as needed.
  • Deliver food and beverages promptly as required.
  • Assist with room service operations when necessary.
  • Collaborate with fellow restaurant staff to complete tasks.
  • Anticipate and understand guests' service needs.
  • Work cohesively with team members.
  • Operate with minimal supervision.
  • Maintain confidentiality regarding guest information and hotel data.
  • Take pride in personal appearance and adhere to grooming standards.
  • Organize and maintain proper mise en place, notifying supervisors of shortages.
  • Focus on details while providing service to guests within time constraints.
  • Possess comprehensive knowledge of wines, including characteristics and descriptions.
  • Understand the proper glassware and garnishes for various drinks.
  • Maintain thorough knowledge of menu items, including preparation methods and ingredients.
  • Exhibit good coordination and timing while serving orders.
  • Demonstrate physical stamina in transporting food and beverages.
  • Be familiar with hotel services and local attractions to assist guests accurately.
  • Comply with liquor regulations as per TABC guidelines and provincial codes.
Job Qualifications:
  • High school diploma or equivalent.
  • Previous experience in a luxury or ultra-luxury environment is preferred.

Hotel Emma is committed to providing reasonable accommodations for employees with disabilities that may affect their work. If you require assistance or accommodations, please reach out to your supervisor or manager.



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