Desktop/Lifecycle Team Lead

2 weeks ago


Aberdeen Proving Ground, Maryland, United States GovCIO Full time

Job Summary

GovCIO is seeking a highly skilled Desktop/Lifecycle Team Lead to provide IT Support Services to the Army Communication Electronics Command (CECOM). The successful candidate will lead a team of 14 IT support personnel, providing technical support, system administration, imaging, and lifecycle support to CECOM.

Key Responsibilities

  • Serve as the Government Point of Contact (POC) for administrative communications and coordination of work.
  • Support the installation of Network Enterprise Center (NEC) to monitor NIPRnet and SIPRnet network activity and user rights and privileges.
  • Provide desktop service support on NIPR and SIPR networks or in standalone, non-networked operating environments, adhering to NEC network rules and regulations.
  • Support services include technical support and tenant desktop administration support for desktop operating system environments, Army Gold Master images, COTS applications, and Government-issued end-user devices.
  • Customer support response, troubleshooting, and problem resolution will adhere to enhanced performance standards.

Qualifications

High School diploma or equivalent with 3-6 years of experience or commensurate experience.

Required Skills and Experience:

  • US Citizenship Required
  • DoD 8570.01 M Baseline Certification Required (CSEC, Security+ CE, SSCP, and CCNA-Security+ or equivalent)
  • DoD 8570.01 M Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent)
  • Five or more years of related experience
  • Clearance Required: Secret


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