Desktop Support Specialist

11 hours ago

Aberdeen, Maryland, United States Summit Technologies Full time
Desktop Support Technician Job Description

Summit Technologies is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will provide technical support, system administration support, imaging, and lifecycle support to all of CECOM.

Key Responsibilities:
  • Provide technical support for user devices, including laptops, desktops, mobile devices, printing, and scanning devices.
  • Interface with the Northeast Regional Network Enterprise Center (NEC) personnel on behalf of customers to advocate for prompt resolution of issues.
  • Employ CECOM authorized IT management systems and business processes for customer support.
  • Process and manage service tickets allocated to the technician assignment group, satisfying CECOM service performance standards.
  • Maintain current CECOM IT asset status in the current government system of record.
Desktop Service Support Services:
  • Desktop software support
  • Respond and resolve help desk tickets
  • Install and support Government furnished software and hardware
  • Mobile device setup, configuration, and troubleshooting
  • Service all tickets for installation and replacement of printer toner cartridges
  • Service all tickets for installation/replacement of printer fuser kits
  • Provide IAVA/STIG compliance for all supported laptops and desktops and printers
  • Analyze network failures
  • Analyze new hardware performance and issues
  • Install network Multi-Function Printers (MFP)
  • Perform hard drive sanitization as required
  • Provide written evaluations, procedures, checklists, and instructions for CIO approval
  • Provide technical advice and IT Acquisition planning support
  • Provide off-site support
  • Provide rapid response for Very Important Personnel (VIP)
  • Transfer of user data
Qualifications:
  • US Citizenship Required
  • Active Secret Clearance
  • DoD 8140.01 IAT Level II Baseline Certification Required (Security+ or equivalent as specified in DoD 8140.01)
  • DoD 8140.01 Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent as specified in DoD 8140.01)
  • Three (3) or more years related experience

Summit Technologies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans.

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