Desktop Support Specialist

3 weeks ago


Aberdeen, Maryland, United States Summit Technologies Full time

Job Summary:

Summit Technologies is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will provide technical support, system administration support, imaging and lifecycle support to all of CECOM. You will be responsible for user devices in scope, including laptops, desktops, mobile devices, printing and scanning devices. You will also interface with the Northeast Regional Network Enterprise Center (NEC) personnel on behalf of customers advocating prompt resolution of issues.

Key Responsibilities:

  • Provide technical support for desktop software, help desk tickets, and mobile device setup, configuration, and troubleshooting.
  • Install and support Government furnished software and hardware.
  • Service all tickets for installation and replacement of printer toner cartridges and fuser kits.
  • Provide IAVA/STIG compliance for all supported laptops and desktops and printers.
  • Analyze network failures and new hardware performance and issues.
  • Install network Multi-Function Printers (MFP).
  • Perform hard drive sanitization as required.
  • Provide written evaluations, procedures, checklists, and instructions for CIO approval.
  • Provide technical advice and IT Acquisition planning support.
  • Provide off-site support and rapid response for Very Important Personnel (VIP).
  • Transfer of user data.

Qualifications:

  • US Citizenship Required.
  • Active Secret Clearance.
  • DoD IAT Level II Baseline Certification Required (Security+ or equivalent as specified in DoD Computing Environment Certified).
  • Microsoft Certified Desktop Support Technician or equivalent as specified in DoD.
  • Three (3) or more years related experience.

Summit Technologies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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