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Front Desk Representative

2 months ago

Nashville Tennessee, United States Courtyard Nashville Green Hills Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard Nashville Green Hills. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:
  • Register guests and process room reservations in a timely and efficient manner
  • Provide accurate and up-to-date information to guests regarding hotel services, facilities, and local attractions
  • Handle guest inquiries and resolve any issues or concerns in a professional and courteous manner
  • Process payments and handle guest accounts in accordance with hotel policies and procedures
  • Maintain a clean and organized work area, including the front desk and surrounding areas
  • Collaborate with other hotel departments to ensure seamless guest service and resolve any issues that may arise
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is a plus
  • Previous experience in a hotel or hospitality setting is preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
  • Ability to work in a fast-paced environment and multitask with ease
  • Basic arithmetic skills and ability to handle cash and credit transactions
  • Knowledge of hotel operations and procedures, including front desk software and systems
Benefits:
  • Competitive hourly rate
  • Opportunities for career advancement and professional growth
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • 401(k) retirement plan and employee assistance program