Project Recovery Manager

5 days ago


Olathe, Kansas, United States SERVPRO of Kansas City Midtown Full time
Job Overview

As a Restoration Project Manager at SERVPRO of Kansas City Midtown, you will play a crucial role in overseeing all aspects of projects and crews to ensure excellent customer service and quality work. Your primary focus will be on customer satisfaction, revenue growth, profit growth, management development, and staff development.

Key Responsibilities
  • You will use loss details to prepare the mobilization of resources, starting by contacting internal and external resources to ensure they are on standby.
  • A thorough walk-through is conducted focusing on safety, business interruption needs, customer concerns, and stabilization and emergency service requirements.
  • Develop a comprehensive safety, stabilization, business interruption, and emergency services plan to review with project coordinators and present to the customer, explaining the initial 48 to 72 hours of services.
  • You will effectively communicate with customers and key stakeholders to share progress and next steps.
  • Direct the efforts of the Resource Coordinator/Supply Supervisor in planning site organization and transportation needs.
  • Develop the full scope of services for the entire project to ensure all work and time are accounted for from the beginning.
  • Analyze the full scope of services before submitting to clients.
  • Create and finalize resource need timelines, the project organizational chart, projected milestones, and detailed project tasks and work orders.
  • Conduct an initial project planning meeting as necessary with assigned restoration supervisors, resource coordinators, project clerical administrators, and health and safety officers to review the scope of services and expected resource types and quantities.
  • Daily management meetings are conducted with assigned restoration supervisors, resource coordinators, project clerical administrators, and health and safety officers to review project status and progress.
  • Evaluate the operations of the project, ensuring they are completed, documented, and communicated properly to all parties.
  • Define daily work orders for personnel based on progress achieved, customer communications, and tasks completed.
  • Evaluate project progress daily through frequent site walks and communication with restoration supervisors to correct issues or address observations.
  • Oversee demobilization, finalization of documentation, and compilation of necessary documentation for the final invoice.
  • Provide direct support and management of production personnel.


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