Customer Support Associate

1 month ago


Reno, Nevada, United States Aerotek Full time

**Job Summary:**

Aerotek is seeking a highly skilled Customer Support Associate to provide exceptional human resource, payroll, and benefits support to our contract employees, clients, and sales teams. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to prioritize tasks and meet deadlines.

**Key Responsibilities:**

  • Ensure superior customer service to contract employees, clients, and sales teams.
  • Manage payroll, benefits, and administrative support for contractors and clients.
  • Process payroll, including sorting, stuffing, and mailing checks.
  • Resolve payroll and invoicing issues, including adjustments and lost checks.
  • Manage benefits programs, including contractor and internal benefits.
  • Ensure accurate and timely entry of starts and finishes in PeopleSoft.
  • Audit New Starts reports.
  • Manage HR folder process.
  • Sell Direct Deposit or electronic deposit and CashPay to contractors and clients.
  • Manage use of DHL or FEDEX.
  • Ensure timely processing of Tax Credit Forms.
  • Ensure adequate levels of administrative and galley supplies.
  • Manage P Card account.

**Requirements:**

  • BA/BS degree in Human Resources, Business, or Accounting preferred.
  • 2+ years experience in a customer service related position.
  • Ability to prioritize, organize, problem solve, and meet deadlines and goals.
  • Ability to communicate effectively and provide proper follow-up.

Aerotek is an equal opportunity employer and welcomes applications from diverse candidates. If you require a reasonable accommodation, please contact us at 888-237-6835 or email accommodation@aerotek.com.



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