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Office Coordinator

2 months ago

Raleigh, North Carolina, United States SouthLight Healthcare Full time
Job Overview

Administrative Assistant - Full Time


Become an integral part of a dedicated team that prioritizes Compassion, Excellence, Collaboration, Inclusion, Hope, and Authenticity.

As an Administrative Assistant, you will closely collaborate with the Intake and Administrative teams, serving as a key point of contact and resource for both new and existing clients. Your responsibilities will encompass a variety of tasks such as welcoming and scheduling clients and visitors, reminding clients of their appointments, collecting copays and service fees, managing phone calls, and maintaining organized paperwork.

The ideal candidate will possess prior experience in a behavioral health environment.


Compensation

$18.00 per hour.

Work Schedule

Monday - Friday, 1pm - 9pm

Benefits

Being part of a non-profit behavioral health organization offers unique advantages, including exceptional health insurance options. At SouthLight, you will have the opportunity to positively impact lives daily and contribute to inspiring change within the community.

Full-time employees qualify for medical benefits starting the first of the month, 30 days post-hire. Options include a standard plan and an HSA plan with an initial contribution of $300 and a match of up to $25 per paycheck. Enjoy 10 paid holidays and accrue PTO at a rate of 10 hours per month. After six months, employees can enroll in our 401(k) plan with a 4% match. Additional benefits include company-paid life insurance, short and long-term disability, in-house training opportunities, and extra pay for holiday work. SouthLight is also an approved employer for the Public Student Loan Forgiveness (PSLF) program.


Key Responsibilities of an Administrative Assistant

  • Facilitates check-in services for all scheduled client appointments.
  • Provides in-person and phone support, delivering information regarding treatment services and general inquiries while connecting clients to the appropriate resources.
  • Utilizes electronic medical records to assist clients and staff with appointment scheduling.
  • Generates reports to ensure the accuracy of client information and staff schedules.
  • Conducts daily appointment reminders to clients via phone and/or email.
  • Collaborates with the Administrative Support Coordinator to prepare and process new client intake paperwork and assist with scheduled intakes.
  • Prepares telehealth rooms and equipment prior to appointments, ensuring successful video connections and providing technical assistance during consultations.
  • Performs skilled keyboarding and accurate data entry within a fully integrated electronic medical record system.
  • Collects and reconciles cash/credit card copays and service fees from clients upon registration.
  • Offers general administrative support for the program, including filing, typing, copying, data entry, and faxing in a prompt and efficient manner.

Qualifications for the Administrative Assistant Role

Education and Experience

  • Minimum of a high school diploma or GED.
  • At least two years of experience in front office, customer service, or a related field; experience in behavioral health is a plus.

Knowledge, Skills, and Abilities

  • Professional interpersonal and communication skills, with the ability to work effectively with a diverse range of individuals.
  • Demonstrated willingness to learn, strong attention to detail, positive attitude, and adaptability in a fast-paced environment.
  • Commitment to a strong customer service focus rooted in empathy.
  • Excellent time management and prioritization skills to handle a high volume of calls.
  • Organizational skills to prioritize workload, meet deadlines, and provide accurate documentation of activities.
  • Ability to interact effectively with individuals from diverse backgrounds and socio-economic classes, including those in crisis.
  • Proficiency in using an electronic medical record system.

About SouthLight Healthcare

At SouthLight Healthcare, we encourage you to tap into your passion and build your career in an environment where your contributions matter. Our core commitment is to our values, employees, and clients. We strive to create an organization where every colleague can thrive and succeed. We are an equal opportunity employer dedicated to fostering a culture that values diversity and inclusion.

Founded in 1970, SouthLight Healthcare is one of the largest and most established nonprofit providers of substance use treatment and mental health services in the area. With outpatient and community-based programs, SouthLight delivers prevention, education, and treatment services throughout the region, serving over 9,000 clients annually. Our services include adult outpatient counseling, Intensive Outpatient Programs, Psychiatric Services, Medication Management, Opioid Treatment Programs, Court Deferral Programs, Peer Support Services, Family Centered Treatment, Community Support Teams, and a residential treatment program for women and children, among others.

We adhere to a strict non-discrimination policy regarding race, color, religion, national origin, sex, and other factors. Employment offers are contingent upon satisfactory pre-employment drug screening, and professional references will be verified. Background checks will include criminal, abuse, driving, and fraud reports. Unsatisfactory results may lead to the withdrawal of the employment offer.