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Retail Sales Associate at Biltmore

2 months ago

Asheville, North Carolina, United States Biltmore Full time
Position Overview

The Retail Sales Associate plays a vital role in enhancing guest experiences through outstanding service, effective sales techniques, and seamless retail operations.

This position involves guiding guests in their selections, managing inventory inquiries, promoting products, and contributing to revenue growth.

Additional duties include assisting with shop opening and closing procedures, maintaining product samples, performing designated tasks, restocking items, and ensuring the shops are clean and visually appealing.

KEY RESPONSIBILITIES

  • Welcome and engage guests, striving to create a memorable experience.
  • Handle cash transactions with accuracy and integrity.
  • Open and close retail locations as required.
  • Maintain a tidy and inviting shop environment.
  • Stay informed about merchandise to assist guests effectively.
  • Work independently while managing multiple tasks.
  • Deliver exceptional service to all guests.
  • Encourage guests to join the Wine Club.
  • Prepare and manage food samples throughout the day.
  • Exhibit professional phone communication.
  • Process merchandise and wine orders accurately.
  • Maintain awareness of the busy environment and respond promptly to guest needs.
  • Possess a friendly demeanor and enjoy interacting with guests.
  • Adhere to established company standards.
ADDITIONAL DUTIES

  • Maintain a clean and pressed uniform.
  • Be responsive to guest flow and adjust pace as necessary.
  • Answer inquiries about the estate and its history with knowledge and courtesy.
  • Stay vigilant regarding safety protocols.
  • Participate in recommended safety training, including CPR.
  • Cross-training in other operational areas may be required.
QUALIFICATIONS

  • High School Diploma or equivalent.
  • Prior experience in retail or customer service is highly desirable, particularly in upscale environments.
  • Excellent communication and guest relations skills.
  • Basic math proficiency and familiarity with cash handling systems.
  • Commitment to delivering top-tier guest service.
  • Able to thrive in a fast-paced, team-oriented environment.
  • Proactive in anticipating guest needs and taking initiative.
  • Strong judgment and multitasking abilities.
  • Must be at least 18 years of age.
PHYSICAL DEMANDS

  • Ability to lift up to 50 pounds, with frequent lifting of items weighing up to 20 pounds.
  • Prolonged periods of standing and walking are required.
  • Work conditions may involve exposure to various physical risks, necessitating adherence to safety guidelines.
  • Work may occur indoors or outdoors, with varying temperatures and conditions.
  • High energy levels and adaptability to a dynamic work environment are essential.