Operations Director

7 days ago

Farmingdale, New York, United States Work With Your Handz Full time

Drive Efficiency and Growth as an Operations Manager

Work With Your Handz is seeking a skilled Operations Manager to lead our Electrical, Plumbing, and HVAC departments. As a key member of our executive team, you will be responsible for maintaining a budget of $40 million +, developing and implementing operational plans to achieve profit and growth targets, and overseeing day-to-day operations to ensure efficiency, quality, and adherence to guidelines.

Key Responsibilities:

  • Collaborate with the executive team to shape strategic direction and provide leadership to the Plumbing, HVAC, and Electrical departments.
  • Develop and implement operational plans to achieve profit and growth targets for each department.
  • Oversee day-to-day operations across all departments, ensuring efficiency, quality, and adherence to guidelines.
  • Optimize P&L performance and balance sheets for each trade, driving financial success.
  • Recruit, train, and mentor a high-performing team of technicians and apprentices, fostering a culture of growth, accountability, and excellence.
  • Support team leads in managing field operations staff and implementing best practices.
  • Champion a customer-centric approach, maintaining exceptional service delivery standards and handling customer concerns promptly.
  • Develop and maintain strong customer relationships, encouraging repeat business and brand loyalty.
  • Ensure strict adherence to industry regulations, safety protocols, and company policies across all trades.
  • Investigate and resolve safety issues, promoting a safe working environment.
  • Monitor and analyze performance metrics, implementing strategies to enhance efficiency and customer satisfaction.
  • Conduct regular performance reviews and provide feedback to team members.
  • Effectively prioritize tasks to ensure operational efficiency across all departments.
  • Contribute proactively to team meetings, offering insights and solutions to foster continuous improvement.
  • Maintain and communicate a clear vision for growth, aligning team goals with the company's overall strategy.

Requirements:

  • Demonstrated leadership experience of 7+ years.
  • Required experience in Residential or Commercial Home Services.
  • Strong analytical abilities, adept at transforming financial and operational data into actionable strategic insights.
  • Skilled leader capable of assembling and guiding a successful team.
  • Ability to manage a $40 Million + Budget.
  • Exceptional communication and interpersonal skills, proficient in fostering relationships with employees, customers, and stakeholders.
  • Familiarity with Service Titan software is preferred but being tech-savvy is a must.
  • High level of organizational oversight and ability to see the big picture.
  • Expertise in using data and financial statements to make decisions and drive revenue.
  • Ability to prioritize tasks effectively in a dynamic, fast-paced environment.
  • Proven ability to contribute meaningfully to team meetings and discussions, driving collective growth.
  • Strong vision for both personal and team growth, with the ability to align it to company goals.

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