Director of Global Sales Operations
4 weeks ago
Job Title: Director, Global Sales Support
Job Summary:
We are seeking a highly experienced and skilled Director, Global Sales Support to lead our global sales support team. The successful candidate will be responsible for building and nurturing a high-performing team dedicated to delivering exceptional customer support and driving revenue growth.
Key Responsibilities:
* Lead and manage a global team of customer service and technical support representatives to deliver a premium customer experience and drive sustainable revenue growth.
* Oversee the global custom and bulk product quoting process, maximizing profitability and delivering insight into bulk and custom business.
* Approve discounts in line with company policy, as well as credits and purchase orders exceeding $5,000.
* Handle escalated complaints by coordinating with other departments to help resolve product quality issues, product delivery issues, logistical issues, and more.
* Lead the Annual Pricing project for Enzo and Axxora portfolios.
* Develop, implement, and continuously improve global sales support processes and procedures.
* Provide weekly, monthly, and quarterly reports on sales support team activities and Enzo service performance.
* Collaborate with sales and marketing to synchronize sales support strategies around existing and future marketing and sales campaigns.
* Carry a monthly Discontinuation/Obsoletion Analysis.
* Manage relationships with current Axxora partners and seek new partnership opportunities to drive business growth.
* Provide audit support for annual pricing projects, price changes, and discounted invoices.
* Review supply, distribution, and licensing agreements and make recommendations to enter, renew, or terminate based on relevancy to strategic objectives.
Requirements:
* Bachelor's degree in business administration or a related field; Master's degree preferred.
* 7+ years of progressive experience in customer service or sales support, with at least 3 years in a leadership role.
* Experience with SharePoint, Navision, Salesforce, and other systems strongly preferred.
* Proven ability to manage and inspire a team, with excellent leadership and interpersonal skills.
* Exceptional analytical and problem-solving abilities.
* Excellent communication and presentation skills.
Salary Range:
$105,000-$115,000.
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