Pet Paradise Resort Front Desk Supervisor
2 days ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Pet Paradise Resort. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, leading a team of Front Desk Associates, and ensuring the smooth operation of our front desk.
Key Responsibilities- Provide direct supervision and guidance to Front Desk Associates, including training, coaching, and performance management.
- Assist the management team with training employees, assigning and directing work, and conducting employee performance reviews.
- Report and document any potential hazards or behavioral problems involving guests or employees to the management team.
- Assist with front desk functions, including processing check-ins and check-outs, answering incoming phone calls, and maintaining the cleanliness of the lobby during operating hours.
- Responsible for assisting new and existing team members in completing their required training and development programs.
- Two years or more in a customer service role, preferably in a supervisory capacity.
- Strong organizational, cash management, and sales skills.
- Comfortable leading by example and hands-on task management.
- Exceptional communication and interpersonal skills.
- Flexibility to work a variety of shifts, including days, nights, weekends, and holidays.
- Valid driver's license and ability to pass a criminal background check.
Pet Paradise Resort offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. As a Front Desk Supervisor, you will be part of a dynamic and supportive team that is passionate about delivering exceptional customer service and creating a fun and rewarding work environment.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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