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Front Desk Manager

2 months ago

Woodstock, Georgia, United States Apptness Full time

About the Role:

Hilton is seeking a highly skilled and motivated Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for overseeing front desk operations, providing exceptional guest service, and leading a team of front desk agents.

Key Responsibilities:

  • Oversee front desk operations, ensuring seamless guest check-in and check-out processes.
  • Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Lead and motivate a team of front desk agents, providing guidance and support to ensure consistent customer service delivery.
  • Monitor lobby traffic and adjust staffing levels accordingly to ensure efficient guest service.
  • Resolve customer complaints in a fair and professional manner.
  • Train, supervise, schedule, and evaluate front desk agents to ensure they meet Hilton's high standards.

What We're Looking For:

We're seeking a highly skilled and motivated individual who is passionate about delivering exceptional guest experiences. If you have a strong background in customer service, leadership, and team management, we'd love to hear from you.

Our Values:

  • Hospitality: We're passionate about delivering exceptional guest experiences.
  • Integrity: We do the right thing, all the time.
  • Leadership: We're leaders in our industry and in our communities.
  • Teamwork: We're team players in everything we do.
  • Ownership: We're the owners of our actions and decisions.
  • Now: We operate with a sense of urgency and discipline.

What It's Like to Work for Hilton:

Hilton is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We're dedicated to continuing our tradition of providing exceptional guest experiences across our portfolio of brands.