Customer Service Ambassador
4 weeks ago
At Corps Team, we're seeking a skilled Customer Service Ambassador to join our team in Spokane Valley, WA. This 6+ month contract to hire position offers a unique blend of onsite and remote work.
Job Summary
As a Customer Service Ambassador, you'll be responsible for delivering exceptional customer experiences through phone, email, and in-person interactions. You'll work closely with our elite team of professionals to ensure our customers receive positive and memorable experiences.
Key Responsibilities
- Provide timely and personalized customer service responses
- Follow customer support guidelines established by our customer experience supervisor
- Answer customer inquiries, diagnose issues, and resolve customer complaints
- Fulfill customer service requests via phone, email, chat, or in-person
- Establish and maintain effective working relationships and provide excellent customer service
- Develop and document knowledge into helpful content
- Maintain a sound understanding and adherence to quality policies
- Be proficient in Netsuite ERP system and provide product information
- Work closely with sales, marketing, and product development teams to ensure customer needs are met
- Perform other assigned tasks and duties as necessary
Requirements
- High School degree or equivalent education required
- 1-3 years of customer service or related experience
- Excellent communication skills, both written and verbal, including active listening
- Proven initiative and creative problem-solving skills
- Ability to adapt quickly to new systems and processes
- MS Office skills, including Excel, Word, and Outlook
- Strong attention to detail and goal-oriented
- Able to work well in a team environment
- Ability to prioritize and manage multiple responsibilities
Pay Rate - $18.00/hour
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