Customer Experience Ambassador
3 weeks ago
As a Customer Experience Ambassador at Jo-Ann Stores, LLC, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers. This role requires a strong understanding of our products and services, as well as excellent communication and interpersonal skills.
Key Responsibilities:
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Develop and maintain a strong knowledge of our products and services, including fabrics, sewing supplies, and crafting materials.
- Work collaboratively with other team members to achieve sales goals and create a positive store environment.
- Participate in visual merchandising and store displays to create an engaging and inviting shopping experience.
- Process customer transactions accurately and efficiently, handling cash, credit card transactions, and returns.
Requirements:
- High school diploma or equivalent required; 1-3 years of customer service experience preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.
- Strong knowledge of fabrics, sewing supplies, and crafting materials, with a willingness to learn and stay up-to-date on new products and trends.
- Ability to work in a fast-paced environment, with a focus on providing exceptional customer service and achieving sales goals.
What We Offer:
- Competitive hourly rate, ranging from $16.28 to $23.00 per hour.
- Opportunities for career advancement and professional growth.
- Discounts on Jo-Ann products and services.
- A fun and dynamic work environment, with a focus on teamwork and customer satisfaction.
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