Customer Experience Ambassador

3 weeks ago


Spokane, Washington, United States Jo-Ann Stores, LLC Full time
Job Summary

As a Customer Experience Ambassador at Jo-Ann Stores, LLC, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers. This role requires a strong understanding of our products and services, as well as excellent communication and interpersonal skills.

Key Responsibilities:
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Develop and maintain a strong knowledge of our products and services, including fabrics, sewing supplies, and crafting materials.
  • Work collaboratively with other team members to achieve sales goals and create a positive store environment.
  • Participate in visual merchandising and store displays to create an engaging and inviting shopping experience.
  • Process customer transactions accurately and efficiently, handling cash, credit card transactions, and returns.

Requirements:
  • High school diploma or equivalent required; 1-3 years of customer service experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.
  • Strong knowledge of fabrics, sewing supplies, and crafting materials, with a willingness to learn and stay up-to-date on new products and trends.
  • Ability to work in a fast-paced environment, with a focus on providing exceptional customer service and achieving sales goals.

What We Offer:
  • Competitive hourly rate, ranging from $16.28 to $23.00 per hour.
  • Opportunities for career advancement and professional growth.
  • Discounts on Jo-Ann products and services.
  • A fun and dynamic work environment, with a focus on teamwork and customer satisfaction.


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