Patient Services Representative

2 weeks ago


Memphis, Tennessee, United States The Regional Medical Center of Memphis Full time
Overview
The role involves performing reception duties in the lobby and waiting areas, where you will greet, assist, and guide patients and visitors.

Key Responsibilities
  • Deliver exceptional customer service and reception support, handling information calls, welcoming visitors, and providing necessary assistance.
  • Address inquiries and relay information in line with established protocols. Provide room numbers to callers and guests.
  • Issue visitor badges and maintain accurate visitor logs.
  • Engage with hospital staff, patients, visitors, and external representatives courteously, ensuring compliance with customer service standards and enhancing patient satisfaction.
  • Make routine and emergency announcements via intercom and radio paging systems, responding appropriately to urgent situations and alerting the necessary personnel.
  • Transport and distribute records, documents, and materials to various information desks and areas.
  • Uphold confidentiality regarding patient and hospital information, adhering to departmental and organizational policies, including HIPAA and Compliance Policies.
  • Monitor the lobby and waiting areas, ensuring a clean, safe, and orderly environment for patients and staff, while following compliance and safety standards.
  • Perform data entry and typing tasks as needed, utilizing computer systems for data input and retrieval.
  • Complete required ongoing training and education, including department-specific training.
  • Provide coverage for absences as necessary, demonstrating flexibility to work nights, weekends, and holidays to ensure continuous service.

Qualifications
  • High school diploma or equivalent clerical experience is required.
  • A minimum of six months of clerical or customer service experience is required.
  • Completion of a clerical or customer service training program may substitute for experience.

Physical Requirements
  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Lifting - Rarely
  • Carrying - Rarely
  • Pushing - Rarely
  • Pulling - Rarely
  • Climbing - Rarely
  • Balancing - Rarely
  • Stooping - Rarely
  • Kneeling - Rarely
  • Crouching - Rarely
  • Crawling - Rarely
  • Reaching - Rarely
  • Handling - Occasionally
  • Grasping - Occasionally
  • Feeling - Rarely
  • Talking - Constantly
  • Hearing - Constantly
  • Repetitive Motions - Frequently
  • Eye/Hand/Foot Coordination - Frequently


The Regional Medical Center of Memphis is dedicated to fostering diversity and inclusion. We are an equal opportunity employer, welcoming veterans and individuals with disabilities.

PI



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