Patient Services Representative
2 weeks ago
The role involves performing reception duties in the lobby and waiting areas, where you will greet, assist, and guide patients and visitors.
Key Responsibilities
- Deliver exceptional customer service and reception support, handling information calls, welcoming visitors, and providing necessary assistance.
- Address inquiries and relay information in line with established protocols. Provide room numbers to callers and guests.
- Issue visitor badges and maintain accurate visitor logs.
- Engage with hospital staff, patients, visitors, and external representatives courteously, ensuring compliance with customer service standards and enhancing patient satisfaction.
- Make routine and emergency announcements via intercom and radio paging systems, responding appropriately to urgent situations and alerting the necessary personnel.
- Transport and distribute records, documents, and materials to various information desks and areas.
- Uphold confidentiality regarding patient and hospital information, adhering to departmental and organizational policies, including HIPAA and Compliance Policies.
- Monitor the lobby and waiting areas, ensuring a clean, safe, and orderly environment for patients and staff, while following compliance and safety standards.
- Perform data entry and typing tasks as needed, utilizing computer systems for data input and retrieval.
- Complete required ongoing training and education, including department-specific training.
- Provide coverage for absences as necessary, demonstrating flexibility to work nights, weekends, and holidays to ensure continuous service.
Qualifications
- High school diploma or equivalent clerical experience is required.
- A minimum of six months of clerical or customer service experience is required.
- Completion of a clerical or customer service training program may substitute for experience.
Physical Requirements
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Constantly
- Lifting - Rarely
- Carrying - Rarely
- Pushing - Rarely
- Pulling - Rarely
- Climbing - Rarely
- Balancing - Rarely
- Stooping - Rarely
- Kneeling - Rarely
- Crouching - Rarely
- Crawling - Rarely
- Reaching - Rarely
- Handling - Occasionally
- Grasping - Occasionally
- Feeling - Rarely
- Talking - Constantly
- Hearing - Constantly
- Repetitive Motions - Frequently
- Eye/Hand/Foot Coordination - Frequently
The Regional Medical Center of Memphis is dedicated to fostering diversity and inclusion. We are an equal opportunity employer, welcoming veterans and individuals with disabilities.
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