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Customer Service Representative
2 months ago
Bausch & Lomb is seeking a highly skilled Customer Care Agent to join our team. As a Customer Care Agent, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Respond to customer inquiries and complaints in a timely and professional manner.
- Provide accurate and helpful information to customers regarding our products and services.
- Resolve customer issues and concerns in a fair and efficient manner.
- Document customer interactions and maintain accurate records.
- Collaborate with internal teams to resolve complex customer issues.
- Stay up-to-date on product knowledge and company policies to provide informed support to customers.
- High school diploma or equivalent required.
- 1-2 years of customer service experience preferred.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficiency in computer applications such as Avaya, SharePoint, and Microsoft Excel.
- Competitive salary and excellent benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.