Customer Service Representative

2 days ago


Brockton, Massachusetts, United States TEKsystems Full time
Customer Service Representative

Join TEKsystems, a leading provider of technology services, as a Customer Service Representative. In this role, you will be responsible for resolving customer service or billing complaints by exchanging merchandise, refunding money, and adjusting bills. You will also contact customers to respond to inquiries or notify them of claim investigation results and any planned adjustments.

Key Responsibilities:
  • Resolve customer service or billing complaints
  • Contact customers to respond to inquiries or notify them of claim investigation results
  • Refer unresolved customer grievances to designated departments for further investigation
  • Keep records of customer interactions and transactions
Requirements:
  • Strong computer skills with the ability to learn quickly
  • Proficiency in Microsoft Office Suite and other relevant software
  • Call center experience preferred
  • Healthcare customer service experience
About TEKsystems:

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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