Assistant General Manager

1 week ago


Evanston, Illinois, United States Sky Zone Full time
About the Role

The Assistant General Manager (AGM) position at Sky Zone is a developmental role designed to equip you with the skills, knowledge, and experience necessary to become a future General Manager. As an AGM, you will work under the supervision of the General Manager and play a critical role in creating a positive park culture, maintaining a safe environment, and delivering a memorable guest experience.

Key Responsibilities
  • Lead by example, operating with an elevated level of ethics and integrity in partnership with the General Manager.
  • Become an expert in park operations and systems, safety, guest experience, and people management.
  • Help train and develop existing and new Team Members in sales, party, in-park experiences, and safety/compliance.
  • Assist in managing Team Member performance through accountability, recognition, and rewards.
  • Coordinate with the GM to effectively schedule the team according to park needs.
  • Provide memorable moments for our customers by taking initiative, being responsive, and engaging in their experience.
  • Deliver and help drive sales results and develop strong practices for leading, coaching, and motivating a sales team.
  • Manage the membership experience and Member community through assisting in the organization of Member VIP events and touchpoints throughout the in-park experience.
  • Share your creative ideas and best practices for ways to increase the park's profit.
  • Partner with the General Manager and, as a Leader on Duty, educate the team on key performance metrics (KPIs) and how they can contribute to park goals.
  • Develop an understanding of park P&L's and what it takes to manage those effectively.
  • Support Party Hosts in creating a positive party experience for both kids and parents.
  • Help with the Party preparation and planning process to make the delivery of the party experience easy for your team.
  • Assist as a Park liaison through consistent and thorough communication with facilities, maintenance, corporate F&B, and other supporting teams and departments.
  • Work with the GM to deliver Park maintenance reports, work orders, and cleanliness processes to ensure a healthy and safe park environment.
  • Assist with inventory management, facilities, parties, food and beverage, and vending.
  • Help with the oversight of Team Members on appropriate safety processes, response, and reporting.
Requirements
  • 18 years of age or older and completed high school diploma or equivalent education.
  • A minimum of 1 year of supervisory or management experience.
  • A minimum of 2 years of experience in recreation, fitness, retail, restaurant, hospitality, or a related high-volume customer service field.
  • Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
  • Available to work nights, weekends, and holidays as needed.
Compensation and Benefits

Compensation ranges from $28/hr base pay + bonus opportunity and is based on qualifications, experience, and performance. Competitive benefits package includes medical, dental, and vision (401k eligibility based on age and tenure requirements).



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