Quality Control Analyst

2 weeks ago


El Paso Texas, United States Datamark, Inc. Full time

Company Overview
DATAMARK, Inc. is a prominent provider of business process outsourcing solutions, dedicated to enhancing operational efficiency for organizations globally.

Position Summary
We are in search of a diligent and detail-oriented Quality Control Analyst to become a vital member of our team. The Quality Control Analyst will be instrumental in guaranteeing the precision and quality of customer engagements, our operational processes, and service outputs.

Key Responsibilities
As a Quality Control Analyst, your primary duties will include:

  • Monitoring and assessing customer interactions, such as calls, emails, and chats, to ensure compliance with company standards.
  • Conducting quality evaluations and delivering constructive feedback and coaching to customer service representatives.
  • Identifying discrepancies, errors, and potential areas for enhancement, and recommending corrective measures.
  • Collaborating with various teams to establish and enforce quality benchmarks, protocols, and guidelines.
  • Providing ongoing feedback and coaching to colleagues to foster a culture of quality awareness and continuous improvement.
  • Tracking and analyzing quality metrics to uncover trends and opportunities for further enhancement.
  • Preparing comprehensive reports and documentation to convey quality assessments, suggestions, and improvements.

Qualifications
The ideal candidate will possess:

  • A High School Diploma; a Bachelor's degree in a relevant discipline or equivalent experience is preferred.
  • A minimum of 3 years of experience in Quality Assurance, with a proven track record in implementing process and quality enhancement tools and methodologies.
  • At least 1 year of experience in quality assurance within a related technical or professional services sector; 2 or more years is advantageous.
  • Demonstrated experience in quality assurance, ideally within the business process outsourcing field.
  • Exceptional attention to detail and the ability to detect errors and inconsistencies.
  • Familiarity with quality management systems, methodologies, and tools.
  • Strong analytical and problem-solving capabilities.
  • Excellent communication and interpersonal skills.
  • The ability to work effectively in collaborative, cross-functional teams.
  • Experience in data analysis and reporting.
  • Proficiency in utilizing quality assurance software and tools.
  • The ability to adapt to shifting priorities and thrive in a dynamic work environment.
  • Fluency in English, both verbal and written.

Benefits
We offer a comprehensive benefits package, including:

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development Opportunities
  • Wellness Resources


  • El Paso, United States Express Employment Professionals – El Paso Full time

    Perform quality inspection of incoming materials- Using quality test and inspection equipment Perform package inspection for quality specifications Understand quality inspection criteria documents Perform as assigned incoming inspection, inprocess inspection, and final inspection Maintain quality control inspection tools and machinery Performing various...


  • El Segundo, California, United States Cosmetix West Full time

    Position OverviewAt Cosmetix West, we are a leading contract manufacturer in the cosmetics industry, located in the vibrant Los Angeles area. We are currently seeking a Senior Quality Control Analyst to join our dedicated team.Key Responsibilities:Conduct thorough inspections and evaluations of Raw Materials, Fragrances, and Bulk/Intermediate products to...

  • Quality Control

    1 month ago


    EL PASO, United States MVT Holdings Full time

    Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service...


  • El Paso, United States LUCCHESE INC Full time

    Job Title: Quality Control Inspector Location: 40 Walter Jones Blvd., El Paso TX 79906 Job Type: Full-time Overview: We are looking for a meticulous and detail-oriented Quality Control Inspector to ensure that our products meet the highest quality standards. The ideal candidate will have a strong background in quality inspection, an eye for detail, and the...


  • El Paso, Texas, United States MillenniumSoft Inc Full time

    Job OverviewPosition: Tech 1, Quality ControlSupervisor: Elena RodriguezShift: 4th Full Time (Sa - Su 6am-6pm) and (Mo-Tu 6:00am-2:00pm)Compensation: $16 per hourKey ResponsibilitiesThe Quality Control Technician is responsible for establishing and maintaining quality standards for products and services. This role involves:Developing and implementing quality...


  • El Paso, Texas, United States MillenniumSoft Inc Full time

    Job OverviewPosition: Tech 1, Quality ControlSupervisor: Elena RodriguezShift: 4th Full Time (Sa - Su 6am-6pm) and (Mo-Tu 6:00am-2:00pm)Compensation: $16 per hourKey ResponsibilitiesThe Quality Control Technician is responsible for establishing and maintaining quality standards for existing products and services. This role involves:Developing and...


  • El Paso, United States Odin Full time

    Are you ready to join Team Odin and find the career you have always wanted?Odin is an award-winning contractor delivering turnkey environmental, geotechnical, and civil construction projects nationwide. We’ve become our clients’ trusted collaborators through our commitment to safety, quality, partnering, and community. Through project development,...


  • El Paso, Texas, United States MillenniumSoft Inc Full time

    Job OverviewPosition: Tech 1, Quality ControlSupervisor: Elena RodriguezShift: 4th Full Time (Sa - Su 6am-6pm) and (Mo-Tu 6:00am-2:00pm)Compensation: $16 per hourEssential Qualifications:Proficiency in computer applications such as Excel and WordFamiliarity with regulatory standards is preferredEducational Requirements:High School diploma1-2 years of...


  • El Paso, United States Plastic Molding Technology LLC Full time

    Job DescriptionJob DescriptionCompany Description:Plastic Molding Technology leverages its three strategic locations to provide engineering expertise and full-service solutions within our core capabilities of injection molding, thermoforming and extrusion. Our Centers of Excellence offer a unique customer experience within each core capability. With in-house...


  • El Paso, United States MillenniumSoft Inc Full time

    Job DescriptionJob DescriptionDescription: Tech 1 Quality Assurance Supervisor: Elena Rodriguez Shift: 4th Full Time (Sa - Su 6am-6pm) and (Mo-Tus 6:00am-2:pm) Pay rate: $16 Interviews in person - mgr will request Must haves on the resume: - knowledge with computer software like excel and word - Conversant with regulation, preferred Requirements: High School...


  • Pasadena, Texas, United States Eurofins USA Environment Testing Full time

    Job Overview:The Microbiology Quality Analyst is responsible for the preparation and examination of environmental specimens in accordance with established scientific protocols, ensuring adherence to the company's Quality Assurance standards and Standard Operating Procedures (SOPs). This role requires proficiency in both routine and intricate analytical...


  • Dallas, Texas, United States Pierce Technology Corp Full time

    Background Required:Experience in evaluating internal controls within the financial services sector is essential.Preferred Competencies:Proficiency in data integrity assessments; management of data risks; oversight of privacy and information protocols; familiarity with process control evaluations; compliance monitoring and assessment.Experience...


  • El Paso, Texas, United States Mohawk Industries, Inc. Full time

    Job Summary:Mohawk Industries, Inc. is seeking a skilled Kiln Operator to join our team. As a Kiln Operator, you will be responsible for monitoring the efficient operation of press equipment and ensuring the quality of tile production.Key Responsibilities:Inspect tile for quality defects and perform minor adjustments to equipment as needed.Monitor equipment...


  • El Paso, United States eTeam Full time

    Shift: (Sa - Su 6am-6pm) and (Mo-Tus 6:00am-2:pm)Must haves on the resume:- knowledge with computer software like excel and word- Conversant with regulation, preferredRequirements:High School diploma1-2 years’ experience reading drawings and using measuring tools like caliper, ruler and vision system, preferred.Conversant with GLP/GCP/cGMP and global Drug...


  • El Paso, United States eTeam Full time

    Shift: (Sa - Su 6am-6pm) and (Mo-Tus 6:00am-2:pm)Must haves on the resume:- knowledge with computer software like excel and word- Conversant with regulation, preferredRequirements:High School diploma1-2 years’ experience reading drawings and using measuring tools like caliper, ruler and vision system, preferred.Conversant with GLP/GCP/cGMP and global Drug...


  • El Paso, Texas, United States Evonik Group. Full time

    Position Overview: We are seeking a dedicated Project Financial Analyst to join our team at Evonik Group. This role is essential in ensuring the financial health of our projects through meticulous oversight and analysis.Key Responsibilities:Conduct comprehensive financial analysis to support project decision-making.Monitor project budgets and forecasts,...

  • Security Analyst I

    5 days ago


    El Paso, United States University Medical Center of El Paso Full time

    Job Description: Under the general direction of the Security Administrator of Information Technology, is responsible for the maintenance, monitoring and support of information security initiatives, password management, Single Sign-On initiatives, Role Based Access Controls initiative and maintenance, the destruction and tracking of electronic media...


  • Lenorah, Texas, United States NES Fircroft Full time

    Job OverviewWe are looking for a Senior Inventory Control Analyst to join our team. As part of the role, you will be responsible for managing shipment plans efficiently, analyzing inventory levels, and ensuring product availability while minimizing costs. Work with inventory reports and cycle countsCoordinate late or delayed shipmentsSupport returns and...


  • , Texas, United States Compunnel, Inc. Full time

    WE ARE RECRUITING FOR A CLIENT, A GLOBAL MEDICAL DEVICE COMPANY.DURATION:3 Months Contract (Potential for Extension)ROLE SUMMARY: The Quality Assurance Analyst will generate nonconformances to reduce the site backlog.KEY RESPONSIBILITIES: Provide training on site-specific Standard Operating Procedures (SOPs) Educate on the utilization of electronic systems...

  • Pricing Analyst

    4 weeks ago


    El Paso, United States MVT Holdings Full time

    Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada. Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service...