VIP Guest Experience Manager
4 days ago
We are a premier gaming and hospitality destination on the southern Oregon coast. Our goal is to create a welcoming atmosphere where our team members and guests feel valued and supported.
Estimated Salary: $50,000 - $65,000 per yearJob Summary:This position plays a crucial role in supporting our Players Club and Marketing departments by providing exceptional customer service, coordinating VIP guest services, and processing reservations.
Key Responsibilities:
- Promote a clean, safe, healthy, and friendly work environment for employees and guests.
- Provide administrative support to our Executive Hosts, Casino Hosts, and Mill Club Supervisor.
- Attend department meetings and stay informed about property events and initiatives.
- Maintain marketing materials and distribute promotions, events, and direct mail offers within the department.
Requirements:
- Able to type well, excellent phone voice, and computer experience is essential.
- Preferred gaming and/or minimum of 1 year customer service experience.
- Knowledge of the Mill Club programs and processes is a plus.
- Understanding of Player Tracking CRM software.
Benefits:
- Comprehensive health care benefit.
- Generous time off policy.
- 401-K retirement with 4% company match.
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