VIP Guest Experience Manager

4 days ago


North Bend, Oregon, United States CEDCO: The Mill Casino Hotel & RV Park Full time
About The Mill Casino Hotel & RV Park

We are a premier gaming and hospitality destination on the southern Oregon coast. Our goal is to create a welcoming atmosphere where our team members and guests feel valued and supported.

Estimated Salary: $50,000 - $65,000 per yearJob Summary:

This position plays a crucial role in supporting our Players Club and Marketing departments by providing exceptional customer service, coordinating VIP guest services, and processing reservations.

Key Responsibilities:

  • Promote a clean, safe, healthy, and friendly work environment for employees and guests.
  • Provide administrative support to our Executive Hosts, Casino Hosts, and Mill Club Supervisor.
  • Attend department meetings and stay informed about property events and initiatives.
  • Maintain marketing materials and distribute promotions, events, and direct mail offers within the department.

Requirements:

  • Able to type well, excellent phone voice, and computer experience is essential.
  • Preferred gaming and/or minimum of 1 year customer service experience.
  • Knowledge of the Mill Club programs and processes is a plus.
  • Understanding of Player Tracking CRM software.

Benefits:

  • Comprehensive health care benefit.
  • Generous time off policy.
  • 401-K retirement with 4% company match.


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