Guest Services Coordinator
4 weeks ago
The CEDCO: The Mill Casino Hotel & RV Park is a dynamic and growing organization committed to delivering exceptional guest experiences. Our team members are dedicated professionals who strive for excellence in every aspect of their work. We offer a comprehensive benefits package, competitive salaries, and opportunities for growth and development.
Job Summary:
We are seeking a skilled VIP Services Representative to join our team and provide exceptional customer service to our valued VIP guests. As a key member of our Players Club and Marketing departments, you will be responsible for coordinating and processing VIP player reservations, ensuring seamless guest experiences, and maintaining accurate records.
Responsibilities:
* Coordinate and process VIP player reservations, including hotel, event, and other arrangements
* Maintain accurate records and update marketing materials as needed
* Monitor inbound calls to ensure quality service standards are met
* Utilize Player-Rating software and hotel systems to extract data for required information
* Ensure confidentiality of files, records, and lists related to guest information and financial data
Requirements:
* High school diploma or equivalent required; degree preferred
* 1+ year experience in customer service, hospitality, or related field
* Excellent communication, organizational, and time management skills
* Ability to type well, with computer experience in Windows applications
* Knowledge of gaming industry and/or customer service principles desired
* Must pass background check and remain in compliance with Coquille Gaming Commission regulations
Salary Range:
$45,000 - $55,000 per annum
Benefits:
* Comprehensive health care benefits package
* Generous time off policy
* 401-K retirement plan with 4% company match
Working Environment:
* Work in a fast-paced casino environment, interacting with players and colleagues daily
* Must be able to work flexible hours, varying shifts, holidays, and weekends as business demands
* Ability to manage stress appropriately and maintain a professional demeanor in high-pressure situations
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