Hospitality Guest Services Coordinator
2 days ago
We are seeking a highly skilled and experienced Front Desk Agent to join our team at Shilo Inns. This role requires a high level of proficiency in customer service, communication, and problem-solving, as well as a strong ability to work independently and collaboratively within a team.
The ideal candidate will possess excellent verbal and written communication skills, be able to multitask effectively, and maintain a positive attitude in a fast-paced environment. If you are a results-driven individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Guest Check-in/Check-out: Process guest arrivals and departures efficiently, utilizing our property management system to ensure seamless transactions.
- Customer Service: Provide friendly, attentive, and responsive support to all guests, addressing their queries and concerns in a timely manner.
- Loyalty Program Promotion: Promote the Shilo Star Rewards loyalty program to enhance guest engagement and retention.
- Special Requests: Address guest requests and transactions in an efficient and professional manner.
- Phone Etiquette: Handle multi-phone line systems while demonstrating exceptional telephone etiquette.
Requirements:
- Able to recite the Shilo Pledge.
- Possess excellent communication and problem-solving skills.
About Us: Shilo Inns is a family-owned hospitality company committed to delivering genuine friendliness, quality comfort, and affordable excellence. With a long history of success, we pride ourselves on creating memorable experiences for all our guests.
Compensation: The hourly salary range for this position is between $13.50-$17 per hour, based on experience.
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