Current jobs related to Client Solutions Specialist - Grand Rapids, Michigan - Fifth Third

  • Client Service Specialist

    1 month ago

    Grand Rapids, Michigan, United States Old National Bank Full time

    Job Title: Client Service SpecialistWe are seeking a highly skilled Client Service Specialist to join our Wealth Management team at Old National Bank. As a key member of our team, you will provide exceptional administrative and sales support to our High Net Worth (HNW) Wealth Advisors.Key Responsibilities:Provide high-level organizational and administrative...

  • Network Connectivity Solutions Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Applied Innovation Full time

    At Applied Innovation, we're seeking a skilled Network Connectivity Solutions Specialist to join our team. As a key member of our Connectivity Solutions Department, you'll be responsible for managing and implementing solution projects in the realm of print and scanning.The ideal candidate will have a strong background in software projects and installations,...

  • Client Service Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Park State Bank Full time

    Job SummaryThe Client Service Specialist is a critical role at Park State Bank, responsible for delivering exceptional customer service and support to our clients. This position requires a strong understanding of banking products and services, as well as excellent communication and interpersonal skills.Key ResponsibilitiesClient Service: Provide personalized...

  • Client Service Representative

    6 days ago

    Grand Rapids, Michigan, United States Rose Pest Solutions Full time

    Job SummaryRose Pest Solutions is seeking a skilled Client Service Representative to provide exceptional customer service and support to our clients. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong attention to detail.Key ResponsibilitiesSchedule service requests and log client callsProcess...

  • Client Service Representative

    2 weeks ago

    Grand Rapids, Michigan, United States Rose Pest Solutions Full time

    About Rose Pest SolutionsRose Pest Solutions is a 4th generation family-owned business with a rich history dating back to 1860. As the oldest pest management company in the nation, we provide innovative pest solutions to clients throughout Michigan, Ohio, and parts of Indiana, Pennsylvania, and West Virginia.Job SummaryWe are seeking a highly organized and...

  • Imaging Equipment Specialist

    4 weeks ago

    Grand Rapids, Michigan, United States Renovo Solutions Full time

    Job Title: Imaging Service SpecialistAt Renovo Solutions, we are seeking a highly skilled Imaging Service Specialist to join our team. As an Imaging Service Specialist, you will be responsible for performing and documenting planned maintenance and repair of medical diagnostic imaging equipment and associated systems.Key Responsibilities:Perform general...

  • Mobile Phlebotomy Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Mobile Wellness Solutions Full time

    Job Opportunity:Mobile Wellness Solutions is seeking a skilled Phlebotomist/Drug Collector to join our team. As a Mobile Phlebotomy Specialist, you will be responsible for collecting blood, urine, and other samples from clients in a mobile setting. This is a contract position that offers flexibility and autonomy.Key Responsibilities:Collect blood, urine, and...

  • Client Relationship Specialist

    6 days ago

    Grand Rapids, Michigan, United States Charles Schwab Full time

    Unlock Your PotentialAt Charles Schwab, we're committed to empowering our employees' personal and professional success. As a Client Relationship Specialist, you'll play a critical role in delivering an unparalleled client experience. You'll work closely with your Client Relationship Manager and Branch Manager to achieve operational success and contribute to...

  • Client Services Manager

    2 weeks ago

    Grand Rapids, Michigan, United States Advantage Solutions Full time

    Job SummaryWe are seeking a highly skilled Client Services Manager to lead the creation and implementation of in-store marketing events within major retailers. This role will be responsible for project development, budget management, execution monitoring, issue resolution, reporting, and invoicing.Key ResponsibilitiesDevelop and implement event programs,...

  • Client Service Representative

    4 weeks ago

    Grand Rapids, Michigan, United States Rose Pest Solutions Full time

    Job Title: Client Service RepresentativeRose Pest Solutions is seeking a highly skilled and detail-oriented individual to fill the role of Client Service Representative. As a key member of our Service Center team, you will be responsible for providing exceptional client service, coordinating service requests, and ensuring seamless communication between...

  • Client Support Specialist

    2 months ago

    Grand Rapids, Michigan, United States Xtend Inc Full time

    POSITION OVERVIEW The Member Services Associate Level 1 is tasked with delivering daily assistance to credit union members and callers through both inbound and outbound communication channels. This role requires meticulous documentation when escalating requests to the credit union, whether via account tracking systems or email. Requests that can be addressed...

  • Accounting Specialist

    1 month ago

    Grand Rapids, Michigan, United States LHH Recruitment Solutions Full time

    Job OverviewWe are seeking an experienced Accounting Specialist to join our team at LHH Recruitment Solutions. As an Accounting Specialist, you will play a critical role in ensuring the accuracy and integrity of our financial operations.Key Responsibilities:Manage accounts payable and receivable, including vendor and client communications, to ensure timely...

  • Client Service Representative

    2 weeks ago

    Grand Rapids, Michigan, United States Park State Bank Full time

    Job Title: Client Service SpecialistAt Park State Bank, we are seeking a highly skilled and customer-focused Client Service Specialist to join our team. As a key member of our banking team, you will be responsible for providing exceptional service to our clients, helping them with various banking needs, and ensuring their financial goals are met.Key...

  • Client Support Specialist

    2 months ago

    Grand Rapids, Michigan, United States Xtend Full time

    Exciting Opportunity as a Member Services Associate at XtendPOSITION SUMMARYThe Member Services Associate Level 1 is essential in delivering outstanding assistance to credit union members across multiple communication channels. Reporting to the Call Center Team Leads, this role focuses on efficiently managing inquiries while fostering robust customer...

  • EDI Solutions Architect

    2 weeks ago

    Grand Rapids, Michigan, United States EDI Specialists, Inc. Full time

    EDI Lead Developer Job DescriptionAs the EDI Lead Developer at EDI Specialists, Inc., you will oversee the team responsible for designing, developing, and maintaining EDI solutions to support our business operations.You will work closely with various departments to ensure seamless data exchange and integration with our partners and clients.Key...

  • Revenue Collections Specialist

    4 weeks ago

    Grand Rapids, Michigan, United States LHH Recruitment Solutions Full time

    {"h1": "Revenue Collections Specialist", "p": "At LHH Recruitment Solutions, we are seeking a highly skilled Revenue Collections Specialist to join our team. As a key member of our finance department, you will be responsible for managing and coordinating the collection of outstanding payments, ensuring that revenue is recognized in a timely and accurate...

  • Warehouse Management Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Summary:As a Warehouse Management Specialist at Futran Tech Solutions Pvt. Ltd., you will be responsible for managing AMS projects and working with Blue Yonder Warehouse management. The ideal candidate will have 10+ years of experience in Supply Chain domain and a strong knowledge of ITSM terminology, processes, and best practices.**Key...

  • Client Services Coordinator

    1 month ago

    Grand Rapids, Michigan, United States 28 Technologies LLC Full time

    Client Services SpecialistWe are seeking a highly skilled and detail-oriented Client Services Specialist to join our team at 28 Technologies LLC. As a key member of our team, you will be responsible for ensuring seamless communication and data exchange between our firm and clients.Key Responsibilities:Monitor and resolve reporting issues between the Firm and...

  • Quality Assurance Specialist

    6 days ago

    Grand Rapids, Michigan, United States Cavallo Solutions Full time

    Job DescriptionCavallo Solutions is seeking a highly skilled Quality Assurance Specialist to join our team of experts. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality and reliability of our software products.Key ResponsibilitiesDevelop and execute comprehensive test plans to ensure thorough testing of software...

  • Fulfillment Specialist

    7 days ago

    Grand Rapids, Michigan, United States MM Services II Full time

    Job DescriptionAt MM Services II, we're seeking a highly skilled White Glove Fulfillment Specialist to provide exceptional customer service to our partners in procurement. This role involves a mix of client-facing and warehouse duties, with a focus on efficient pick-ups and outstanding service.Key Responsibilities:Embody our core values of Find A Way,...

Client Solutions Specialist

2 months ago

Grand Rapids, Michigan, United States Fifth Third Full time

Enhance Banking Experiences

At Fifth Third Bank, we connect talented individuals with rewarding career opportunities in the banking sector.

GENERAL FUNCTION: Under close supervision, this role involves proposing potential solutions and documenting Mid-Stage, Late Stage, and High-Risk delinquent accounts while adhering to departmental, investor, and legal standards, ensuring the fulfillment of company commitments. The position provides resolutions for various consumer products, including equity, unsecured loans, auto financing, and credit cards, utilizing multiple systems.

Accountability for risk management is essential, which includes openly sharing ideas and concerns, and strictly following established policies and procedures. The individual must prioritize ethical conduct for both customers and colleagues, ensuring that actions contribute to a positive customer experience. While operating within the Bank's risk parameters, success is achieved by consistently identifying, assessing, managing, monitoring, and reporting on all types of risks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Engage with customers in default through manual or automated communication methods to secure payment commitments aimed at reaching mutually beneficial resolutions for delinquency.
  • Monitor delinquent accounts to promptly identify situations where alternatives to repossession, bankruptcy, or foreclosure may be viable.
  • Exhibit effective time management skills to boost productivity while navigating multiple system platforms to identify, assess, and resolve delinquency issues.
  • Conduct skip tracing by reviewing statements, applications, and utilizing third-party vendor services to enhance customer contact and overall account resolution.
  • Utilize conflict resolution skills to manage escalated situations while adhering to Fifth Third's Quality Assurance Procedures and delivering exceptional customer service.
  • Demonstrate the ability to multi-task and work independently in a dynamic environment while analyzing metrics and evaluating performance.
  • Provide mentorship and training to peers while serving as a subject matter expert in Customer Solutions.
  • Escalate complaints and/or accounts with unique circumstances to leadership as per the bank's complaint management protocols.

SUPERVISORY RESPONSIBILITIES: None.

All duties and responsibilities outlined are essential functions of the job for which reasonable accommodations will be made. The job requirements listed indicate the minimum level of knowledge, skills, and/or abilities necessary to perform the job proficiently. This position description is not intended to be an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform other job-related tasks as directed by their supervisor, subject to reasonable accommodation.

MINIMUM KNOWLEDGE & SKILLS REQUIRED:

  • High school diploma or equivalent.
  • At least one year of experience in collections, customer service, sales, or customer solutions advocacy.
  • Strong oral, written, and interpersonal communication skills.
  • Excellent comprehension, listening, and negotiation abilities.
  • Outstanding customer service skills for both external and internal clients.
  • Attention to detail.
  • Proficient conflict management skills.
  • Ability to thrive in a Call Center environment.
  • Basic mathematical and analytical capabilities.
  • Proficient in computer systems and data entry skills with moderate speed and accuracy.
  • Strong familiarity with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
  • Self-motivated professional with robust organizational and problem-solving skills.

#LI-EG1

Fifth Third Bank, National Association is committed to fostering an engaged and inclusive culture, promoting equal employment opportunities in all hiring decisions without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.