Senior IT Support Specialist
1 week ago
We are seeking a highly skilled IT Support Specialist to join our team at Compunnel. As a key member of our IT department, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, chat, and in-person interactions.
Key Responsibilities- Customer Engagement: Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and enhancing the overall customer experience.
- End-User Support: Assist with the installation, configuration, support, and maintenance of specialized and customized applications across various business functions.
- System Integration: Design, build, and implement manufacturing IT systems, ensuring effective integration and functionality.
- Technical Support: Provide installation, configuration, and maintenance for computers and workstations tailored to specific business needs.
- Network Administration: Support and maintain network telecommunications equipment, including routers, switches, wireless access points, and VoIP systems.
- Vendor Collaboration: Work closely with vendors to manage and implement business-specific applications effectively.
- Issue Resolution: Coordinate the resolution of end-user problems, ensuring appropriate support levels and timely escalation of issues as needed.
- Stakeholder Communication: Maintain clear communication with stakeholders regarding problem resolution expectations, participating in collaborative service restoration teams to ensure standards are upheld.
- Continuous Improvement: Perform root cause analysis to identify and prevent recurring issues, recommending and implementing improvements for problem prevention.
- End-User Device Support: Provide technical support and troubleshooting for Windows 7 and Windows 10 deployments, as well as for printers, scanners, and label printers.
- Software Expertise: Proficient in Microsoft Office 2016, Office 365, and SharePoint, managing requests and incidents in a service desk portal.
- Networking Skills: Familiar with wired and wireless network architecture, capable of troubleshooting LAN issues, maintaining switch cabling, and providing IP phone support.
- Integrated Solutions: Experience with server and desktop integrated applications.
- Educational Background: Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience.
- Professional Experience: At least three years of IT support experience, with a strong understanding of computer hardware and accessories.
- Microsoft Expertise: Proficient with Microsoft operating systems (Windows 7 & 10) and Microsoft Office software (Office 2010, 2013, Office 365).
- Communication Skills: Strong oral and written communication abilities, capable of interacting effectively with executive-level end users.
- Problem Solving: Ability to quickly adapt and learn new applications, perform high-level troubleshooting, and document resolutions effectively.
- Industry Knowledge: Previous experience with DuPont or Dow Information Technology organizations is a plus.
- ServiceNow Familiarity: Experience with the ServiceNow platform.
- Collaborative Team Player: Ability to work well with others in a collaborative environment.
- Mobile Device Support: Familiarity with supporting mobile devices (iPhone, iPad, Android, tablets).
- Printer Knowledge: Basic understanding of local and network printers and printing methods (Server & DirectIP Printing).
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