Customer Experience Specialist
2 days ago
**About Us**
Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States.
We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces.
We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate.
Job Description:- Engage multiple clients at the cash wrap & create a positive, lasting impression by offering personalized service
- Accurately & efficiently perform register/POS transactions, sales, returns, exchanges, etc.
- Ensure accurate ringing & pricing of merchandise, use appropriate price overrides when necessary to charge the correct, current price of SKUs
- Affirm the client's purchase & offer additional merchandise suggestions to complement & complete initial selections
- Ensure client is aware of all promotions that may impact sales
- Share information & testimonials about product, in-store events & workshops that will enhance the customer experience
- Maintain visual standards & supplies of the cash wrap area
- Maximize all of the resources available to get the customer what they want & resolve any issues
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