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Collision Estimator and Customer Service Representative

2 months ago


Fort Wayne, Indiana, United States DeHaven Chevrolet Full time

**Job Summary**

DeHaven Chevrolet is seeking a highly skilled and customer-focused individual to join our team as a Body Shop Collision Estimator and Customer Service Representative. This is a full-time position that requires excellent communication and problem-solving skills.

**Key Responsibilities:**

  • Provide exceptional customer service and serve as the primary point of contact for customers throughout the repair process.
  • Follow OEM procedures when writing estimates in CCC ONE.
  • Source and order parts for repairs.
  • Repair order billing.
  • Communicate with technicians on repair needs.
  • Make calls to customers for updates and scheduling repairs.

**Requirements:**

  • Experience in a similar role is preferred, but we are willing to train the right candidate.
  • Good driving record.

**Benefits:**

  • Health and dental insurance.
  • Paid vacation.
  • Paid holidays.
  • 3 sick days.
  • 401(k) plan.

**Work Schedule:**

  • Monday to Friday.

**Work Location:**

  • In-person.