IT Support Specialist

4 weeks ago


Milan, Ohio, United States Sierra Lobo Full time

Job Summary

Sierra Lobo is seeking a skilled IT Support Specialist to join our Corporate Technology Development and Engineering Center in Milan, Ohio. As a key member of our team, you will provide assessment and resolution of incidents across our computing environment, ensuring proper computer operation for employees to accomplish business tasks.

Responsibilities

  • Provide high-quality troubleshooting and technical assistance to resolve employee requests and issues.
  • Work at a fast pace to ensure timely resolution of incidents.
  • Collaborate with other team members to resolve incidents and technical issues.
  • Perform computer hardware configuration and upgrades, software installation and upgrades, and basic network support.
  • Analyze complex hardware and software problems to determine the most appropriate solution.

Requirements
  • Proficient in Windows 10 Professional, Office 365, and Microsoft Teams.
  • Familiar with Windows 11 Professional, wired and wireless networking, and SharePoint.
  • 0-2 years of help desk experience in a professional environment.
  • Industry certifications preferred.
  • Excellent customer service skills and verbal and written communication skills.

About Sierra Lobo

Sierra Lobo offers a full range of professional and technical capabilities, including Test and Evaluation, Systems Engineering, and Advanced Technologies. Our customers rely on our expertise in managing large contracts for the Government combined with in-house core competencies in research and engineering.
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