IT Support Specialist

6 hours ago


Milan, Ohio, United States Sierra Lobo Full time
Job Title: IT Help Desk Technician

At Sierra Lobo, we are seeking a highly skilled and motivated IT Help Desk Technician to join our team in Milan, Ohio. As a key member of our Corporate Technology Development and Engineering Center, you will play a critical role in providing exceptional technical support to our employees.

Responsibilities:
  • Provide timely and effective resolution of technical issues and incidents across the company's computing environment.
  • Assess and prioritize employee requests and issues, ensuring proper documentation and follow-up.
  • Collaborate with other team members to resolve complex technical issues and provide technical training to employees.
  • Develop and maintain a working knowledge of current technology, including Windows 10 Professional, Office 365, and Microsoft Teams.
  • Identify and escalate issues requiring urgent or immediate attention, ensuring minimal disruption to business operations.
Requirements:
  • Proficient in Windows 10 Professional, Office 365, and Microsoft Teams.
  • Familiarity with Windows 11 Professional, wired and wireless networking, and SharePoint.
  • 0-2 years of help desk experience in a professional environment, with industry certifications preferred.
  • Excellent customer service skills, verbal and written communication skills, and the ability to work in a fast-paced environment.
  • Must be a U.S. citizen.

Sierra Lobo offers a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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