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Client Support Specialist

2 months ago

Phoenix, Arizona, United States Maricopa County Full time

Posting Date

Application Deadline

Pay Range

$17.00/hour

This role is eligible for overtime pay for all hours worked beyond 40 in the designated workweek.

Inquire about our "Stay Bonus" for this position.

Job Type

Unclassified

Department

Call Center

About the Position

Are you looking for an excellent opportunity to gain insight into County operations while assisting the community with their inquiries? Consider the role of a Client Support Specialist at the STAR Contact Center.

As a Seasonal Client Support Specialist, you will serve as the initial point of contact for citizens. Your expertise will equip our voters with essential information and guidance. This position offers a fantastic entry-level chance to understand the workings of Maricopa County.

About Us

The STAR Contact Center is dedicated to delivering knowledgeable, courteous, and efficient responses to all incoming telephone inquiries directed to the Recorder, Elections, Assessor, and Treasurer offices, as well as assisting callers who reach the County Switchboard. With access to various offices and their data, our Contact Center Specialists can address nearly every question in a single call. Bilingual representatives are also available.

The Elections Office is devoted to providing voters with precise information regarding election administration in one of the largest voting jurisdictions in the country. Elections are intricate and governed by numerous state and federal regulations. Discover more about how Maricopa County manages elections. We are in search of the most qualified individuals to join our team.

**Join Us for a Hiring Event**

Interested in interviewing for this position in person? We are hosting two Hiring Events in Downtown Phoenix. Come and meet the staff, see your potential workplace, and interview in person. Offers will be made on the same day.

Proud To Offer

  • Work with a focus on civic duty
  • Set hours of 8:00 AM - 5:00 PM with 1-hour lunch breaks
  • Potential for Remote/Hybrid work arrangements
  • Convenient downtown location accessible by public transport with numerous dining and entertainment options nearby
  • Opportunities for career advancement with a comprehensive benefits package if the position transitions to permanent - Ask about our "Stay Bonus"
  • Maricopa County participates in the Arizona State Retirement System, which includes a defined retirement benefit requiring a 12.27% monthly contribution rate and a 100% employer match from Day 1
  • Learn more at Work With Us | Maricopa County, AZ

We Require

  • A minimum of six months of professional clerical or customer service experience
  • High School Diploma or GED
  • A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

We Also Value

  • Bilingual skills (English and Spanish)

Job Contributions

  • Handles calls requiring skilled communication and accurate information based on policies, guidelines, and directives of each agency represented
  • Acts as a communication facilitator between the public and contact center management
  • Communicates and processes information to the Lead or Supervisor when necessary
  • Answers incoming phone calls; may need to take and relay messages
  • Provides factual information to the public and/or other County employees
  • Maintains logs and other forms of information data entry
  • Completes and reviews routine forms and memos ensuring accuracy and completeness

Working Conditions

This position is in an office environment and will require prolonged periods of sitting.

Selection Procedure

  • Only the most qualified candidates will be considered
  • Consideration will only be given to candidates who submit online applications
  • Candidates will be contacted primarily through email and their online application profile
  • Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now