Patient Access Representative
5 days ago
About the Role:
We are seeking a highly skilled Patient Access Representative to join our Cardiology team at CHRISTUS Health. As a Patient Access Representative, you will play a critical role in ensuring a smooth and efficient patient experience from the moment they arrive at our facility.
Key Responsibilities:
- Registration and Scheduling: Accurately input all required data elements for scheduling and registration, including patient demographic, financial information, guarantor information, and relevant notes associated with the encounter.
- Insurance Verification and Authorization: Verify insurance eligibility and obtain necessary authorizations for services rendered.
- Financial Assessment and Collections: Calculate and collect the estimated patient portion based on benefits and contract reimbursement as well as prior balances.
- Program Assistance and Document Management: Perform financial assessment for appropriate program assistance and communicate the purpose of and obtain patient/legal guardian signatures on all necessary hospital documents.
- Professional Representation: Represent the Patient Access department in a professional, courteous manner at all times.
- Disaster Response and Teamwork: Required to assist the hospital in the event of an internal or external disaster and support the flexible needs of the department to accommodate patient volume in all areas of the hospital.
- Performance Targets and Training: Support the department in achieving established performance targets and complete required training as needed and as mandated.
- Quality and Efficiency: Maintain the team discipline of following all elements of established standard processes and work with HPWT (High Performance Work Teams) to maintain an efficient, clean, and orderly workplace using 5S principles and practices.
- Feedback and Communication: Provide feedback to the team to help identify educational needs, and mediation needs by reporting IPOs (issues, problems, and opportunities).
- Compliance and Confidentiality: Take personal responsibility to ensure compliance with all policies, procedures, and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities, and perform all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.
Requirements:
- Education: High School Diploma or equivalent years of experience required.
- Experience: 1-3 years of experience preferred.
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